PaulSB
Legendary Member
- Location
- Chorley, Lancashire
For years our household shopped at Tesco who through the club card hold massive amounts of data on us. When the kids were young the bill was probably £120-150 a week. Similar can be said of Sainsbury’s if we went there one week for convenience.
Over the years we’ve moved away from supermarkets for varying reasons. I would never return on a regular basis to either Tesco or Sainsbury’s simply because despite holding all this data on me not once has a letter or email arrived asking why we no longer shop with them.
Contrast this with Affect Energy who we switched from to Tonik last week. The day of starting the process an email arrived asking me to reconsider and outlining Affect’s future plans and how they need my custom. I responded, an email conversation took place and though I still left I would go back in the future. If the choice had been between a big 6 company and Affect I would have paid more to stay at Affect.
So why is it these huge companies don’t actually care for their customers and how does that make you feel?
Over the years we’ve moved away from supermarkets for varying reasons. I would never return on a regular basis to either Tesco or Sainsbury’s simply because despite holding all this data on me not once has a letter or email arrived asking why we no longer shop with them.
Contrast this with Affect Energy who we switched from to Tonik last week. The day of starting the process an email arrived asking me to reconsider and outlining Affect’s future plans and how they need my custom. I responded, an email conversation took place and though I still left I would go back in the future. If the choice had been between a big 6 company and Affect I would have paid more to stay at Affect.
So why is it these huge companies don’t actually care for their customers and how does that make you feel?