Disagree!
Couple of years back after an 'altercation' with one of their drivers I ended up having a meeting with two senior members of Arriva staff at their offices in Derby where they apologised profusely and indicated I should certainly have no worries about encountering that particular driver on the roads again.
http://www.cyclechat.net/threads/psycho-bus-driver.66707/#post-1242818
