scotthunter
Well-Known Member
I've got a problem with chain jumping around on my cassette on my new bike. Bike is new (done 200 miles) and this is the second time I have had this problem. The first time I sent it back to the shop to get fixed, which solved the problem for a week or so, and now I'm having the same issue again. The bike has the latest full R8000 Ultegra groupset. This has caused me a lot of inconvenience as I use the bike for getting to and from work. It's also 2 hour round trip to the shop so don't want to get drawn into a fault-return-repair-fault-return-repair saga.
Can I reject the bike under the Consumer Rights Act? The store has already had one failed attempt at fixing the faulty bike (i.e. their attempted remedy failed). The bike is only 3 weeks old and has been off the road twice for the same fault. I am now concerned that the bike has not been assembled correctly or could have defective components. I am gutted as it's otherwise a nice bike but I feel like I have lost trust in the bike and I don't want to have future re-occurrences of these same issues after the 30 day period after I have lost my consumer rights.
Can I reject the bike under the Consumer Rights Act? The store has already had one failed attempt at fixing the faulty bike (i.e. their attempted remedy failed). The bike is only 3 weeks old and has been off the road twice for the same fault. I am now concerned that the bike has not been assembled correctly or could have defective components. I am gutted as it's otherwise a nice bike but I feel like I have lost trust in the bike and I don't want to have future re-occurrences of these same issues after the 30 day period after I have lost my consumer rights.