roadrash
cycle chatterer
- Location
- sitting on the edge of wigan pier
first question should be was the tree there when they installed your line, if so , did they not expect it to grow
DIY help... telephone wall socket
- Thread starter MontyVeda
- Start date
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subaqua
What’s the point
- Location
- Leytonstone
the council will be worse than useless.
we have virgin and the line is very crackly as cable in the street is damaged by tree roots of the tree that fell onto my car 3 years ago. council wont give a permit to excavate as it means the tree roots may be disturbed.
the council cut the tree down and ground the stump out 6 months ago ! fecking useless
OP
OP
MontyVeda
a short-tempered ill-controlled small-minded troll
- Location
- Lancaster... the little city.
hard to say.... the house was built around 1900... the tree will have been there most of that time judging by the size of it.
slowmotion
Quite dreadful
- Location
- lost somewhere
I'm 99% sure that the guy on the other end of the phone was talking utter b#llocks. The phone company is responsible for the line outside your house. I'm pretty sure that their responsibility ends at the master socket, not before it. Openreach are becoming a bit of a joke.
Drago
Legendary Member
- Location
- Suburban Poshshire
They backed down immediately and without question when I pointed it out to them. They know the craic, but are relying on consumers not knowing.
slowmotion
Quite dreadful
- Location
- lost somewhere
W#nkers.
If the tree is not on your property not your problem full stop .
PaulSB
Squire
- Location
- Chorley, Lancashire
I've had this problem three times, twice at home and once at my son's house. Each time BT indicated the cost would be £140 if an internal problem, each time it was external.
My experience with BT engineers has been very good and they have done more than needed. One tested the broadband and fiddled to significantly increase the speed.
Our first was the best though just after BT sold me BT Vision which hardly worked at all. Our broadband was switched on remotely as standard and was pretty poor. Eventually I decided that while I could see the problem was very likely internal I had a good argument for a free fix.
The socket which brought our broadband and phone into the house was stamped GPO. After BT confirmed the problem was mine I pointed out it seemed hard to believe a socket stamped GPO was adequate to handle broadband.
When I phoned BT I had to explain to the young lady what the GPO was!!!!!
My experience with BT engineers has been very good and they have done more than needed. One tested the broadband and fiddled to significantly increase the speed.
Our first was the best though just after BT sold me BT Vision which hardly worked at all. Our broadband was switched on remotely as standard and was pretty poor. Eventually I decided that while I could see the problem was very likely internal I had a good argument for a free fix.
The socket which brought our broadband and phone into the house was stamped GPO. After BT confirmed the problem was mine I pointed out it seemed hard to believe a socket stamped GPO was adequate to handle broadband.
When I phoned BT I had to explain to the young lady what the GPO was!!!!!
slowmotion
Quite dreadful
- Location
- lost somewhere
slowmotion
Quite dreadful
- Location
- lost somewhere
Openreach is a monopoly. They treat customers like sh#t. That's it really.
ColinJ
Puzzle game procrastinator!
- Location
- Todmorden - Yorks/Lancs border
When I had a phone problem, I was told to try the test socket. I took the front plate off the box and discovered that there was no test socket. I was then told that Openreach will come out and replace old sockets like that free of charge and when they did that it fixed the fault.
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OP
OP
MontyVeda
a short-tempered ill-controlled small-minded troll
- Location
- Lancaster... the little city.
Its the Post Office I'm ringing (but yes, utter bollocks). He sort of backed down after I said something like "You're saying that it's my responsibility to arrange tree surgery on a tree down the road that's nowhere near my property?" ...i say, 'sort of backed down', he advised me to get my own engineer out because it'd be cheaper than the £140 BT one.
The lady i spoke to this afternoon was much better... but i forewarned her that i've already been told to buy a new phone that i don't need, been told the fault is outside my house, then it's back in my house, and that they cancelled the engineer but didn't bother telling me so I've now spent four days waiting in for an engineer that wasn't coming... she said there's 'conflicting information' on my case notes, which i interpreted as 'my colleagues have been giving you the run around'. she ran the tests, ticked the boxes, arranged another engineer and warned me that i still might have to pay the £140 call out fee.... but after all the checks I've done at my end i probably won't have to ... I'm not going to even if they do try to charge me!
midlife
Legendary Member
subaqua
What’s the point
- Location
- Leytonstone
He is one that does stuff rather then fly a desk .
slowmotion
Quite dreadful
- Location
- lost somewhere
I apologise. I have nothing against him personally at all, but as a corporate entity, my experiences of Openreach have been simply dire. I've been trying to get fibre broadband for my mother in Cornwall for six months. The fibre-optic cable is less than five feet from the front door but they just can't pull their listless thumbs out of their arses.
Grump.
