Ebay Help, Buyer wants refund

[Cletus Van Damme]

with eBay taking 10% of the final value and charging @ £2 per insertion, I think my ebaying selling days are drawing to a close anyway.

Mine came to an end a while ago. Not being able to post negative feedback as a seller was the main reason, plus the rip-off fees. Ebay expecting all buyers to be honest is just utter sh1te IMHO. Ebay to me are just making their site a place where companies sell items with warranties etc, they are not really interested in the small people that started their success anymore, c****!

 

[I like Skol]

Have all your communications with the buyer been via the ebay messaging service? If they have then ebay have a record of who said what so it makes your case stronger. I think even retail audio equipment sellers will not gaurantee head units against incorrect installation damage, electrical or otherwise and it sounds like the buyer is clueless and has F'd up.

Just to add to the ebay anecdotes here, I sold a used car part on ebay. It was the rear wash/wipe switch from a Jeep I was scrapping and sold for about £15. I was loath to sell it as it was a good spare one that could have come in handy for my own Jeep. I fitted a battery to the donor vehicle and tested the switch for wash and wipe, all ok so packed it up and posted it off. A week or so later the buyer got in touch to say it was faulty and demanded a refund. I told the buyer it had been checked and was working and was he sure the fault wasn't on his vehicle or wiring? He insisted the original switch had wiped but not washed but my switch washed yet did not wipe! I then agreed that if he returned the switch to me and it was indeed found to be faulty then I would gladly offer him a refund. Funnily enough I never heard from him again but he had originally tried to haggle over the price and I guess he just wanted the working switch and a refund?

 

[MarkF]

I hardly bother with Ebay now (Tho' picked up a Dahon D7, mint, for £150 this week ) too many liars and scammers. I think the suggestion of re-selling it "as is" and refunding that amount was good suggestion, he's made errors and it's now not the unit you sold to him but...........maybe it was faulty?

 

[Cletus Van Damme]

Funnily enough I never heard from him again but he had originally tried to haggle over the price and I guess he just wanted the working switch and a refund?

Sounds like you were lucky, he could of just sent his own faulty one. Probably could not of been bothered.

 

[AideyM]

I hardly bother with Ebay now (Tho' picked up a Dahon D7, mint, for £150 this week ) too many liars and scammers. I think the suggestion of re-selling it "as is" and refunding that amount was good suggestion, he's made errors and it's now not the unit you sold to him but...........maybe it was faulty?

I agree, maybe it was faulty but it wasn't cut and scratched

 

[I like Skol]

Sounds like you were lucky, he could of just sent his own faulty one. Probably could not of been bothered.

I thought of that but his vehicle was a different year, the switch I sent was date stamped the same year as the registration of the Jeep. The chances of him sending a 1998 switch from a 1997 registered vehicle were slim

 

[rodgy-dodge]

Thanks for the replies.
I am loathed to refund as I am 100% certain, that I am not responsible for the condition of the item, the packaging or "making him have to use a screwdriver" and him "having to cut a wire" to make it fit.

I will let eBay and paypal deal with it and if they force a refund then I will abide by their decision. I've been on ebay for 10 years with 100% feedback on 350 transactions. I do consider myself honest and fair and I have refunded in the past.

with eBay taking 10% of the final value and charging @ £2 per insertion, I think my ebaying selling days are drawing to a close anyway.

Its sad when others make things unpleasant, have you tried contacting Ebay they might be able to intervene and keep copies of all correspondance copy and paste emails from buyer into your email to ebay I don't think he has any comeback if he's damaged the item. There's a good comunity forum on ebay which might be able to advise too. best of luck mate

 

[GrumpyGregry]

Let him swing in the wind. Odds are it was working until he set on it with wire cutters. Accept the one piece of negative feedback which will soon be long forgotten.

 

[taxing]

If it's within 45 days of him paying via PayPal and he goes through their refund procedure saying it didn't work, they will give him a refund pretty much no questions asked. If it's over 45 days, they can't do anything. So it might be worth fobbing him off a bit, if his 45 days isn't up yet.

 

[fossyant]

Hmm, sounds like he bodged the fitting. Car radios come with standard fittings, and you then buy the adapter to connect upto your wiring if different. No need to bodge.

 

[meenaghman]

He shouldn't be cutting the wiring harness.. these days should be straight forward connector to be bought in Halfords or similar. There's normally a fuse on the stereo.. I suspect he's wired wrong and fused the fuse. It normally a blade fuse similar to most auto fuses.
On the subject of refund - no. He can't prove that he hasn't bodged it.

 

[krushavik]

My advice is simple tell him go to hell he cut and bodge it, you want it back in the same condition as it was sold.

 

[bigjim]

E-Bay and paypal are setup in the buyers favour. If the buyer complains to paypal, paypal will immediately take the buyers payment out of your account whilst the case is resolved. So paypal are holding your money and gaining interest on it for some time. they also charge a fee, to you, not the buyer for resolving any issue. There are a lot of bent buyers out there plus a lot of really wierd people. I had the same problem with a car stereo that was working perfectly and buyer said it was not working at all and the amp was blown because the sound was tinny! Dooh. Blown amp, no sound mate. I pointed this out to paypal and the buyer admitted it had not been fitted by auto electrician. Paypal suprisingly ruled in my favour. But they had still had my money in their account for over a month!
Do not speak on the phone. All communication should be through e-bays messaging system. This is what e-bay and paypal look at. Some buyers try to e-mail directly so avoiding this. I had an issue with a saddlebag I sold to this guy who paid me by personal cheque. He complained to e-bay the there was rust on an alloy buckle [30yr old bag] and the postage cost was too much and he didn't like the padding the bag arrived in. Plus sent me lots of offensive/threatening e-mails. No rust on alloy and he saw postage cost when he paid! E-bay found in his favour! Unbelievable! Told him to send it back and asked me for the money. I told e-bay to shove it! Bag arrived 3 months later soaking wet in the packaging. I reckon he had used it all summer.
Don't sell much on e-bay any more.

 

[asterix]

Hmmm.. Think I will stick to putting ads in the newsagent when I sell my excellent camping trailer for a very reasonable price!

 

[BSRU]

EBay is doing itself no favours by not allowing sellers to give justifiable negative feedback on bad buyers.