Ebay Help, Buyer wants refund

[SquareDaff]

Also, I think people get too concerned about negative feedback.

If I see one or two negative feedback comments on someones Ebay account I just assume they've been unfortunate enough to meet an a$$hole, especially if the rest of the feedback is positive. Not having a 100% rating doesn't bother me. Usually aim for high 90's!

 

[asterix]

EBay is doing itself no favours by not allowing sellers to give justifiable negative feedback on bad buyers.

Suspect the likes of Dave H1nde are responsible for that.

 

[Brains]

EBay is doing itself no favours by not allowing sellers to give justifiable negative feedback on bad buyers.

Having said which, on behalf of the local Scouts I bought a trailer a few years back.
There were a number of identical trailers, of differing ages and conditions for sale
We bought from a trailer dealer.
The trailer was stated as being two years old and in good nick. we paid accordingly

We then found not only was it not in good condition but was over 12 years old.

I asked the seller what he wanted to do about his mis-description, and expected money back, or replacement with a 2 year old identical trailer

No reply to any messages, so eventually I left negative feedback with full details of the lies including a web based description of the entire event. (How he had ripped off a kids charity etc ....)
I was then bombarded by negative feedback. and also a rash of silly bids on a load of stuff I was selling on behalf of the scouts.

The trailer dealer eventually closed his account down and reopend another where I see he does regular 'shill' bidding on many of his items. I can see it, E-bay seem not to be able.

 

[DrSquirrel]

Any thoughts woulld be appreciated on this.

I recently sold a car stereo, it made £40, so not big money here.
The buyer stated it arrived not working, even though it was unused and had only been removed from the box.

He asked for a refund, which I agreed to, after I received it back

He then sent a message saying he had had to cut wires to make it fit his car and would it still be ok to return it. A bottle of red and a nights company with my girlfriend made me agree to this.

Last night he contacted me stating that I had left the cage on the unit and that he had had to remove it from his car with a screwdriver and it was now scratched, could he still return it. As I had not had a bottle or red or a night's company I have declined to do so.
I feel that cutting the wires and the general bodgery of his methods have probably led to the unit failing and as he has rendered it unsellable I don't want it back.

I have contacted Ebay, who say it is nothing to do with them and a "friendly chat with the buyer " should resolve it . I think that it will end in negative feedback or worse

AmI right, wrong, mean etc

I have had the same! They cut the perfectly good wiring loom, and cut it back too far. They returned it with details paypal gave to them and paypal gave them their money back. I manually wired it up only to find and prove with video it was working perfectly fine - paypal didn't give a toss.

Although I already drew the money out of my paypal account so paypal took half (their 125 limit) out of my bank and other half in minus in my account. I called my bank told them of unauthorised debit and they reversed it instantly. Paypal failed to make the claim against my bank and paypal was charged the £8 fee or whatever it was... which paypal tried to charge TO ME!

I still have the money, and the stereo in a box.


The user was trying to pull a scam because...

- Fake emails from users legal department (they were a company) with bad english
- They paid £60 twice, for an installer to install it (£120 the unit sold for £250 ish).
- They asked me before auction to sell for £100 as they could buy for £120 fully boxed with manuals from the US (yet paid £250 odd for it)
- Their "legal" department wanted a cheque which easily would have not been provable to paypal, thus paypal would also refund the money.
- They listed the item on ebay again, with extra lies saying it was in their store cupboard for 6 months.


Do paypal care? no.
Did I get fake threats from 2 different debt collectors saying summons were in the post for a 2-3 year period (legally enough to be considered harassment)? yes.

Do I still have my own money? Yes - which is my only saving grace.

 

[Bman]

Have all your communications with the buyer been via the ebay messaging service? If they have then ebay have a record of who said what so it makes your case stronger. I think even retail audio equipment sellers will not gaurantee head units against incorrect installation damage, electrical or otherwise and it sounds like the buyer is clueless and has F'd up.

Just to add to the ebay anecdotes here, I sold a used car part on ebay. It was the rear wash/wipe switch from a Jeep I was scrapping and sold for about £15. I was loath to sell it as it was a good spare one that could have come in handy for my own Jeep. I fitted a battery to the donor vehicle and tested the switch for wash and wipe, all ok so packed it up and posted it off. A week or so later the buyer got in touch to say it was faulty and demanded a refund. I told the buyer it had been checked and was working and was he sure the fault wasn't on his vehicle or wiring? He insisted the original switch had wiped but not washed but my switch washed yet did not wipe! I then agreed that if he returned the switch to me and it was indeed found to be faulty then I would gladly offer him a refund. Funnily enough I never heard from him again but he had originally tried to haggle over the price and I guess he just wanted the working switch and a refund?

This.

I havnt installed a car stereo for some years now, but they used to come with about 20-30 wires coming out of the back, which were all connected to a big 20-30 pin car stereo plug. IF he has cut these wires, it would be easy to repair. but if he has taken the unit apart, thats a different matter.

He has no excuse for damaging the unit. Sounds like he bodged the install and failed, then gave up and tried to force the unit out of the car, with the improper tools.

You wouldnt get a refund from anyone if you did that. I wouldnt give him one either.

I would offer the bolded text. but if it emerged that he had damaged the unit himself, no refund will be given.

 

[Black Sheep]

He shouldn't be cutting the wiring harness.. these days should be straight forward connector to be bought in Halfords or similar. There's normally a fuse on the stereo.. I suspect he's wired wrong and fused the fuse. It normally a blade fuse similar to most auto fuses.
On the subject of refund - no. He can't prove that he hasn't bodged it.

basically, he's been a tit.

I have fitted two stereo's in my life, the first was in my old fiesta and had speaker wires and an arial wire and power wires - simple 70's technology

a couple of years ago I pulled a stereo out of my wife's car using two spoons to get the clips holding it in place in its cage to release, I then thumped the dashboard a bit while unclipping wires, after this I gently bent the clips for the cage to allow that to slide out.

I then took my car to the local car audio place and asked if they would kindly slide my stereo out which they did, bit of mucking about in their car park and I had the old cage out of my car, cage for wife's stereo fitted securely in my car, stereo clipped in easily (different makes) without any adaptors other than those unclipped from wife's car.

stereo slid in, set up and listening to radio 2 all in the space of about 20 mins (not counting time driving to audio place)


in short, he's been a muppet and either should learn not to do something he has no idea about, or failing that, not to do something that can't be un-done

who batters a stereo with a screwdriver anyway?

 

[Bman]

IIRC the little keys that you need to properly slide the stereo out of the car cost about 50p a pair.

 

[AideyM]

Well to conclude the story, I was getting repeated emails. How the garage had charged him £40 to repair the damage my stereo had done to his car and after getting the spiel from Ebay and that paypal would rape my account anyway I settled on refunding £15 as he had disagreed with my advert.
I know I should have stuck it out and I figure he plays this game with everyone he transacts with. Buy an item, complain bitterly, when the option of returning for full refund is given , find ways of making this difficult. Then get a payoff and get a better deal as a result.
However what could I prove. He has some money, I sold a stereo I didn't think would go and made a charge spoon out of the deal so at least my bum is happy

 

[GrumpyGregry]

if you made a charge spoon out of an old car stereo you are well up on the game.

 

[DiddlyDodds]

I would never sell again on e bay after a recent sale.
Sold a cheap leather jacket that went for a £10, i sent an invoice for the money and awaited a reply, after three days he sent me a message saying he had sent a postal order (i had said pay pal only in my ad) so i waited , and waited and after a week i sent another message asking for payment and his reply was to lodge a complaint against me as in his words "i have checked at the post office and they had confirmed the postal order had been cashed and he wanted the goods"
I was gobsmaked and as far as e bay were concerned they couldnt give a toss, and it was either send the jacket or get a negative with this clown saying i had cheated him.
In the end i sent it without payment just to keep 100% but accidently spilt some cheap aftershave on it "o dear", within a a week the buyer no longer had a profile on e bay and had closed his account, this makes me wonder how many ppl he was doing it to.

If i do loose my mind and sell on there again it will be in huge letters "PAY PAL ONLY AND A MINIMUM OF 20 TRANSACTIONS IF YOU WANT TO BID"