Eon: a rant

[ArDee]

We’ve had problems with Eon.

They double charged us for the period July to September last year, highlighted to them the problem, but got a threatening letter from debt collection agency saying they’d cut us off.

Paid but complained to their customer help desk (unhelpful desk more like). Initial guy I spoke to, didn’t get name, just refused to accept they’d charged twice and said it was due to estimated against bills were the meter had been read, had to ask for the organ grinder. Once the organ grinder spoke to me he, Johnny, promised that they would sort it out and be in touch.

After much chasing with no replies eventually wrote to Customer Services Director incorporating list of calls and contacts and an Excel spreadsheet showing over-charging and ending letter;

“Initially we thought this a simple error but, the lack of response from your customer service department, despite waiting several months, and your inability to address the overcharging once highlighted, we can only assume that the errors are a deeper indication of systemic problems and failures in your metering, billing, customer services and debt collection systems. At best this is an indication of incompetence or of a total failure of your capability to address issues when highlighted. At worst it is an indication of the contempt that your organisation has for its customers.”

Had a call 1 week after sending letter with written apology and full refund.

 

[wiggydiggy]

...........

Had a call 1 week after sending letter with written apology and full refund.

This.

If you havent had a satisfactory response on the phone or within a day or two if promised a call back, write to them as an 'official complaint'. This starts the countdown on them having to resolve it before you can take it to the energy ombudsman. Admittedly it is an 8 week (12 for the smaller companies) window for them to resolve it but the importent thing is getting that 1st letter in.

PS Well done on the refund

 

[al78]

They are one big monopoly who traditionally strangle alternative energy projects at birth, so that we are forced to buy their product at over-inflated prices, so that the select few can amass huge personal wealth at the expense of the rest of us. Those select few also have enormous influence behind the scenes of national governments and they have their fingers in many pies, thereby giving them the power to ruthlessly stamp on any technology that gives individuals the ability to become truly "energy neutral" or "energy positive" - i.e. giving individual households the ability to generate their own energy and be free of the bondage of the big energy companies.

Not quite.

http://www.goodenergy.co.uk/

 

[XmisterIS]

Not quite.

http://www.goodenergy.co.uk/

Thanks, that looks on the face of it like a really good thing. Do you have solar panels on your roof? If so, how were the council with it? I know that the govt. have said that solars don't need planning permission, but I've heard that some councils are still not letting people put them up.

EDIT: Ah! No, I've just checked my local council website and they are insisting on going through the full planning application process to fit solar panels. So I won't be able to afford to do that then, even though the government says I should be able to do it without planning!