firvulag
Well-Known Member
- Location
- Aberdeenshire - Westhill
Hi
Anyone else having trouble with Evans Cycles online orders.
I ordered 2 * Specialized All condition Armadillos 700 x 25 worth nearly £50.
I received 2* Continental MTB Innertubes worth nearly £6 instead.
The stock numbers were C211B vs C7118 so you can see how it happened but the product description and value was also clearly printed on the picking list/dispatch note so they are obviously not paying their staff enough to read or think.
The returns dept alluded that it was a common everyday problem happening all the time and that they were trying to sort it out. No offer of just keep the tubes though as a goodwill and no freepost label for returns - oh no I've got to send them back and wait for them to then send me the replacements and refund my postage (which at least they did offer to do as required by law).
They never used to be this sloppy - hopefully things will get better otherwise I'm off to bikesyoulike and cyclebasket in future.
I'll let you know if/when I get my tyres and postage back.
Cheers
D
Anyone else having trouble with Evans Cycles online orders.
I ordered 2 * Specialized All condition Armadillos 700 x 25 worth nearly £50.
I received 2* Continental MTB Innertubes worth nearly £6 instead.
The stock numbers were C211B vs C7118 so you can see how it happened but the product description and value was also clearly printed on the picking list/dispatch note so they are obviously not paying their staff enough to read or think.
The returns dept alluded that it was a common everyday problem happening all the time and that they were trying to sort it out. No offer of just keep the tubes though as a goodwill and no freepost label for returns - oh no I've got to send them back and wait for them to then send me the replacements and refund my postage (which at least they did offer to do as required by law).
They never used to be this sloppy - hopefully things will get better otherwise I'm off to bikesyoulike and cyclebasket in future.
I'll let you know if/when I get my tyres and postage back.
Cheers
D