Excellent pothole result

Discussion in 'Commuting' started by Mister Paul, 18 Jan 2008.

  1. Mister Paul

    Mister Paul Legendary Member

    Driving in to work yesterday morning there's a pothole on the narrow, 4-lane single carriageway part of the Bristol Road. It's surrounding a drain cover and pretty deep. I always ride this section in the middle of the lane as it's so tight, but there are plenty that don't. Having to swerve around that at the last minute would take you into the line of cars that haven't got the space to avoid you.

    So around 1pm I got onto the Birmingham City Council website and reported it on their fault form. I made a point of stating that the hole was more than 25mm deep, and ticked the 'life threatening' box.

    I got an email 2 hours later saying that it had been repaired. And lo and behold, on passing on the way home, there was a very well filled new piece of tarmac.
  2. Tynan

    Tynan Veteran

    they'll have borrowed that tarmac from somewhere else on your route
  3. Tynan

    Tynan Veteran

    hmm, I've just reported the assault course that is Eversholt Street to Camden Council

    They'll 'look at the report' within 10 days

    oh well
  4. Maz

    Maz Guru

    LOL @ tynan

    That's a fast turnaround Mr.P. I'd be tempted to send them another email saying thanks for fixing it so quick.
  5. Keith Oates

    Keith Oates Janner

    Penarth, Wales
    Good to hear some encouraging news about your council instead of the normal moans when councils disregard complaints!!!!!!!!!!!!!
  6. Amanda P

    Amanda P Veteran

    I've had similarly quick repairs. Better yet, I've had the North Yorkshire highways surveyor telephone me to talk about holes before he gets them fixed.
  7. OP
    Mister Paul

    Mister Paul Legendary Member

    The trick is to find out what phrases trigger which of their responses. I understand that if a pothole is a certain depth then they have to look at it more quickly.

    Seeing as the best way of winning a claim against a local authority is if you can show that they had knowledge of the fault and its risk, and adequate time to fix it but didn't, it's worth pointing out the risks. Being honest of course.
  8. ColinJ

    ColinJ Hillfinder General

    Don't forget to register the pothole at fillthathole and make a point of mentioning that fact to the council, emphasing their legal responsibility to fill the hole now that they are aware of it.

    I did that for a really dangerous pothole near here. It was on a very fast downhill, on the racing line and the slope of the road was such that you couldn't see it until you were right upon it. I reported it after my mate hit it on his MTB. Its big knobbly tyres made the bike tough enough to survive the impact but it would have destroyed a roadbike wheel with catastrophic consequences for the rider...

    I soon got a reply email from the council. Tellingly - they had forgotten to delete the messages from within the various council departments so I could see exactly what the reactions were as my message was forwarded from one person to another up the food chain! It went something like this: "Fred - here's another bloody pothole complaint" to "John - get someone to have a look at this when you can" to "Pete - this pothole sounds like a bad one and the guy has sent a copy to a third party so we will be up s**t creek if someone gets hurt now" to "Mick - go and fix this pothole - NOW!!!"

    Within 24 hours I had an email from 'Mick'. He gave me an OS grid reference for the pothole and forwarded a photograph of his repair. He asked me to confirm that this was the one that I'd reported. Result! The repair job was done properly. I've checked it a couple of times, and it is still sound, unlike a lot of botched repairs that fail again once a few HGVs have driven over them.
  9. Cyclista

    Cyclista New Member

    This was posted by PaulMC over on Singletrackworld earlier on today as they are having a similar discussion, and I thought you guys might like to have a read.

  10. tdr1nka

    tdr1nka Taking the biscuit

    Can one compliain about the bank or ripple that is created by near constant truck & bus traffic?
    It happens when the weight of the vehicles compresses the road surface pushing the excess ashphalt into a mound or seam that runs parallel with the gutter and can be deadly to the point of forcing you out into traffic.

    Is there a name for this?

    T x
  11. Amanda P

    Amanda P Veteran


    Quite common especially on the inside lane of motorways.
  12. tdr1nka

    tdr1nka Taking the biscuit

    Thats the b*gg*r.

    (Not to be confused with real tramlines, like there are in Croydon, which when wet, are deadly to cyclists.)

    T x
  13. longers

    longers Veteran

    I also had an excellent pothole result. I reported two yesterday afternoon about 2ish. By 10am this morning they were filled in.

    Well done to Derbyshire CC.
  14. OP
    Mister Paul

    Mister Paul Legendary Member

    It's called squishing, to use the proper term.
  15. tdr1nka

    tdr1nka Taking the biscuit

    I only had 'squishing' in my head, hence I asked what the general name for it was LOL!

    T x
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