F.W.Evans; Rathbone Place

Discussion in 'Commuting' started by dondare, 18 May 2010.

  1. dondare

    dondare Über Member

    Location:
    London
    People on cycling forums sometimes complain about F W Evans so I'd like to tell you all that the team of sales staff and mechanics at their shop in Rathbone Place (yes, it's in London) are as friendly, helpful and resourceful as any cyclist could wish for.
     
  2. martint235

    martint235 Dog on a bike

    Location:
    Welling
    +1 for the guys on the Cut at Waterloo too. They've done a lot of work on my bike for me, usually same day and with very minimal instruction from me as to what's actually wrong. "It's making an annoying noise" being my usual.

    :biggrin:
     
  3. Moodyman

    Moodyman Guru

    I've had nothing but pleasant service from Evans Castleford.

    But then again, Halfords Bradford have largely been very good too.

    Not saying that bad service is uncommon, but I think, there is an anti-big shop prejudice on this forum sometimes.

    The big stores, have grown big because they're good at giving most people what they want. Your small LBS may be better at providing a bespoke service, but they only cater to a small niche.
     
  4. OP
    OP
    dondare

    dondare Über Member

    Location:
    London
    My LBS is a bunch of snobs who won't touch my old bike because it's a bit oily.
     
  5. 661-Pete

    661-Pete Guest

    Blimey! I haven't heard the "F W" part of the name, in years.

    With Evans, or any big shop, it's a bit of a lottery. You go in with a problem, you don't know who you're going to get: some of them are good, some less so. With a small LBS with just one mechanic on board, at least it's consistent (though the mechanic may not necessarily be a good one).
     
  6. Twenty Inch

    Twenty Inch New Member

    Location:
    Behind a desk
    Never had anything but sneering, condescension, snobbery and downright wrong advice from Evans and Cycle Surgery. I'm an easy customer, generally only go in to a cycle shop to buy something specific, don't make unreasonable demands such as "Can I have it back by lunchtime?" or say "HOW much? It's only a bike!", but Evans and CS have lost my business forever.
     
  7. OP
    OP
    dondare

    dondare Über Member

    Location:
    London
    Where's Cycle Surgery? Is that the one just off Holborn?
    Give Evans in Rathbone place another chance.
     
  8. OP
    OP
    dondare

    dondare Über Member

    Location:
    London
  9. Bromptonaut

    Bromptonaut Rohan Man

    Location:
    Bugbrooke UK
    I remember Evans as FW when The Cut was the main store. Manager was a lady with fearsome eyebrows but who could sort/assemble sprockets (in the days when you could get a freewheel to spec) with the best of them.
     
  10. Bromptonaut

    Bromptonaut Rohan Man

    Location:
    Bugbrooke UK
    Usually find CS in Holborn OK but, like anywhere they have their shre of staff who are awkward and/or deficient in colloquial English.
     
  11. HaloJ

    HaloJ Rabid cycle nut

    Location:
    Watford
    +1 for Evans on The Cut and for the Rathbone Place store. Both very good and retain their staff with abilities. Always popping in and chatting with the guys at The Cut store. It's around the corner from work and where I recently bought my Secteur.
     
  12. GrumpyGregry

    GrumpyGregry Here for rides.

    my local Evans is the mail order warehouse/HQ at Gatwick/Crawley. Nice people but service is soooo slow in there sometimes. But boy do they have a lot of stock!

    My fave Evans is the one near the Clock Tower/Churchill Sq in Brighton as it is living proof that Brighton is London-on-Sea.... 80" fixed wheels, as day-to-day transport, in Brighton, yeah right!
     
  13. Tynan

    Tynan Veteran

    Location:
    e4
    I bought a puncture repair kit from Evans at London Bridge today

    When I opened it to use it the solvent and the crayon had been previously removed

    fortunately it was the patches I was after but not impressed at all

    I saw two rather monosyllabic staff recomending a tyre to someone with 'it's good, it's got puncture protection, yeah, it's good, pause, it's got puncture protection' while poiting at it where it hung 8 feet up on the wall

    funny shop
     
  14. PrettyboyTim

    PrettyboyTim New Member

    Location:
    Brighton
    My old local Evans was the Rathbone place one - never used it for a service, but they were always friendly and helpful when I went in. Never struck me as clueless either.

    My new local Evans is the one in Brighton - it's right beside my workplace and although I've not used them much yet they seem friendly and helpful. I'm currently (as Greg knows) trying to get a touring bike from them - they seem very willing to get bikes in for me to try although it doesn't seem like there's anyone there who knows a lot about touring bikes. Nice shop though; room to take your bike inside when you visit.
     
  15. Crankarm

    Crankarm Guru

    Location:
    Nr Cambridge
    I wouldn't pay some one £15, 20, 30 or 50 an hour to service my bike or car when I can do it myself. No way! Bikes are so easy to maintain. You are really challenged or hopeless not to be able to do basic bike miantenance. Only time I have paid anyone to do anything related to my bikes is having wheels built which is slightly different.
     
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