I have the 'app' or whatever it is, on my phone that was downloaded when installed
So you can try clearing the cache/data from there maybe...
In your phone's Settings app.
Tap on the "Apps" or "Applications" menu.
Find and select: the "Nextbase" or "MyNextbase Connect" app from the list.
Tap: on "Storage" or "Storage & cache".
Tap: the "Clear Cache" button.
If no joy I've deleted the app before and reinstalled it...good luck 🤞