Hi
i have a Sram Apex groupset. I recently began having difficulty shifting up to to lage front chainring (downshifting seemed ok)- i was having to really push the gear lever and it was taking 4 or 5 attempts to get it into the big ring. Needed adjusting ithought- maybe cable tightening a touch
i am the first to admit my mechanical incompetence so last week to it to my LBS- told them the issue and asked them to sort it.
a couple of days later (monday)i picked it up- repair was £8 -they did not specify what they had actually done but looked like a new cable fitted.- i cycled the mile or so home but without my cycling shoes wasn't really aboe to apply that much pressure to the pedals so did not get the chance to really 'test' the repair.
Tonight i was able to get out on the bike for the first time this week- after 4 or 5 miles i was still finding the gear change on the front was not a lot better than before- still struggling to get up onto the big ring- rather miffed i decided to cut short my ride and thought i would need to take it back to the LBS.
on the way home i was still trying the change the gears when i heard a clunk and when i looked down realised the chain had jammed in the cage. Luckily i wasnt going very quick and pulled over before i fell off. When i got of the back i then saw the Rear Derailleur had been torn off and was in the spokes. Looks a bit bent and bashed tbh so not sure if can be fixed or will need replacing.
this leads me (finally )to my question. I feel the initial repair was not done correclty and has now led to a bigger problem- i am going to return the bike to the shop and show them the damage- i am expecting them to sort this at no extra charge but where do i stand legally- i did after all take delivery of the bike from the shop - and if they get awkward or do not accept any responsibiliy what can i do.
any advice would be greatly appreciated
ian
i have a Sram Apex groupset. I recently began having difficulty shifting up to to lage front chainring (downshifting seemed ok)- i was having to really push the gear lever and it was taking 4 or 5 attempts to get it into the big ring. Needed adjusting ithought- maybe cable tightening a touch
i am the first to admit my mechanical incompetence so last week to it to my LBS- told them the issue and asked them to sort it.
a couple of days later (monday)i picked it up- repair was £8 -they did not specify what they had actually done but looked like a new cable fitted.- i cycled the mile or so home but without my cycling shoes wasn't really aboe to apply that much pressure to the pedals so did not get the chance to really 'test' the repair.
Tonight i was able to get out on the bike for the first time this week- after 4 or 5 miles i was still finding the gear change on the front was not a lot better than before- still struggling to get up onto the big ring- rather miffed i decided to cut short my ride and thought i would need to take it back to the LBS.
on the way home i was still trying the change the gears when i heard a clunk and when i looked down realised the chain had jammed in the cage. Luckily i wasnt going very quick and pulled over before i fell off. When i got of the back i then saw the Rear Derailleur had been torn off and was in the spokes. Looks a bit bent and bashed tbh so not sure if can be fixed or will need replacing.
this leads me (finally )to my question. I feel the initial repair was not done correclty and has now led to a bigger problem- i am going to return the bike to the shop and show them the damage- i am expecting them to sort this at no extra charge but where do i stand legally- i did after all take delivery of the bike from the shop - and if they get awkward or do not accept any responsibiliy what can i do.
any advice would be greatly appreciated
ian