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good service from PBK

Discussion in 'Bikes and Buying Advice - What Bike?' started by wafflycat, 21 Feb 2008.

  1. wafflycat

    wafflycat New Member

    Location:
    middle of Norfolk
    Ordered a few things from ProBikeKit yesterday. One of the items was down as out of stock until beginning of March. The order (free postage) arrived this morning, including the item supposed to be out of stock. Excellent service once again. Plus, PBK use Royal Mail, which in my neck of the woods is much better than using a courier service, which is what Wiggle are unfortunately doing now. If I happen to be out when it's a Royal Mail delivery, I simply have to go the five miles into town to pick up the package. If it's a courier, I have a fifty-mile round trip into Norwich to get the package. As much as I like Wiggle, it's a good job I work from home so that usually there is someone in to take a delivery. Otherwise I'd have to stop using Wiggle. I am using PBK more these days - due to delivery & pricing matching & exceeding Wiggle's service.
     
  2. Tynan

    Tynan Veteran

    Location:
    e4
    Wiggle deliver to my work address, invariably next day and for free

    It certainly works for me
     
  3. OP
    OP
    wafflycat

    wafflycat New Member

    Location:
    middle of Norfolk
    Home is my work address. Usually there's someone in but there are times when there isn't, in which case the benefit of Royal Mail as opposed to a courier comes to the fore. Wiggle are good - excellent in fact - but for me, the use of a courier is not a good move.
     
  4. Tynan

    Tynan Veteran

    Location:
    e4
    so it's about where your sorting office and your courier depot are really?

    that's just chance surely

    I'm sure wiggle would post if you asked them
     
  5. Chris James

    Chris James Über Member

    Location:
    Huddersfield
    No, its not chance. It depends on the number of sorting offices ot the number of courier depots. I don't have the figures but the former will be vastly bigger than the latter.

    When I lived in Weston-super-Mare the sorting office was 5 mins from my work and my home, the nearest courier depot was in Bristol, 20 miles away.

    Now in Emley near Huddersfield, my nearest sorting office is about 2 miles away, the courier depots are near Bradford - a half hour each way journey.

    I won't buy from companies that don't use Royal Mail.
     
  6. Tim Bennet.

    Tim Bennet. Entirely Average Member

    Location:
    S of Kendal
    My view of the couple who run PBK will always be coloured by the raw deal their creditors got when their other businesses went under. Many small companies who traded with them went under whilst they walked away (actually drove away in their flash cars) owing hundreds of thousands to continue trading as PBK.

    Obviously their accountants did well to keep Wheelbase, their bike hire business, their house and PBK all as separate entities, but morally it stank.
     
  7. Tynan

    Tynan Veteran

    Location:
    e4
    granted a sorting office is likelier to be closer but it's still chance and i still think wiggle would post it if you asked them to
     
  8. Chris James

    Chris James Über Member

    Location:
    Huddersfield
    Tim, interesting stuff that I wasn't aware of.

    My dad was a self employed builders merchant and got stiffed quite a few times by people going bust owing him money and suddenly starting up again under their wife's name etc.
     
  9. Chris James

    Chris James Über Member

    Location:
    Huddersfield
    I just buy from my LBS. Even closer than the the sorting office and I view it as a case of 'use it or lose it'
     
  10. Tynan

    Tynan Veteran

    Location:
    e4
    yes, disgraceful that people are allowed to do it, i worked for a co that did it once, went bust at 5pm on Fri and opened up with same people/staff/customers 100 yards down the road, suspect we only had to move to stiff the landlords
     
  11. Tynan

    Tynan Veteran

    Location:
    e4
    I put lots through my LBS but they don;t stock as much stuff as the internet and they're not always having a sale

    Good to keep them sweet on the most mercenary level
     
  12. 4F

    4F Active member of Helmets Are Sh*t Lobby

    Location:
    Suffolk.
    Same here, bit of LBS bit of t'internet. I also get Wiggle to deliver to my work address and that works really well. The other benefit of being delivered to the work address is Mrs FFFF cannot have a go at me for spending more on the bike if I fit the stuff on the bike at work or smuggle home :angry:
     
  13. Will1985

    Will1985 Über Member

    Location:
    South Norfolk
    They didn't happen to be the PBK overshoes did they wafflycat?

    I spotted them the other day, but I thought I would wait until then.
     
  14. OP
    OP
    wafflycat

    wafflycat New Member

    Location:
    middle of Norfolk
    Indeed they were PBK overshoes
     
  15. Will1985

    Will1985 Über Member

    Location:
    South Norfolk
    Aha thanks for the heads up - looks like they'll be sending another pair to Norfolk tomorrow then!