I was in the Bristol branch today and oevrheard a conversation between a supervisor and 2 "bike mechanics". Apparantly, Mr ***** from Clevedon had bought a Boardman bike, but wasn't happy with the gear set-up, having spent a grand or so on the thing. The bike mechanic calmly explained to the lady supervisor who was dealing with the complaint "What does he expect, the bike has a 10 speed rear gear derailleur, no-one could get all of them to work, he has to choose between the big cog or the little cog, it won't reach the big one and the little one without a screwdriver for the hanger"
I didn't realise that.