Good Review.
This shop is on the Churchfields Ind Est, in recent years it moved from a city centre shop and took over part of the motorcycle dealer (Same family).
My experience with the motorcycle shop service over many years has been poor and I havent used them since about 2010. I’ve found the staff to be unnecessarily surly and difficult to use, it’s not just me and as there is another m/c repair shop so thats who I use.
A motorcycling friend bought a bicycle from them last year and told me it was a positive experience so when my preferred LBS didn’t have a stand pump that I wanted I tried Hayballs cycles. That was in January this year, the pump is a SKS Rennkompressor, it wasn’t cheap but I was shown that it was what they used in their workshop so I stumped up. I was disappointed at the weekend when the valve connector failed, I found the receipt and went in today expecting a challenging discussion.
I was wrong, the guy who was serving could not have been more engaging and helpful, he gave me three options, replace, refund or repair, I chose replace with the same brand different model.
This is exactly what should have happened and it was a positive experience. No idea if the m/c part of the shop has improved or not, but they will get another chance at some stage.
This shop is on the Churchfields Ind Est, in recent years it moved from a city centre shop and took over part of the motorcycle dealer (Same family).
My experience with the motorcycle shop service over many years has been poor and I havent used them since about 2010. I’ve found the staff to be unnecessarily surly and difficult to use, it’s not just me and as there is another m/c repair shop so thats who I use.
A motorcycling friend bought a bicycle from them last year and told me it was a positive experience so when my preferred LBS didn’t have a stand pump that I wanted I tried Hayballs cycles. That was in January this year, the pump is a SKS Rennkompressor, it wasn’t cheap but I was shown that it was what they used in their workshop so I stumped up. I was disappointed at the weekend when the valve connector failed, I found the receipt and went in today expecting a challenging discussion.
I was wrong, the guy who was serving could not have been more engaging and helpful, he gave me three options, replace, refund or repair, I chose replace with the same brand different model.
This is exactly what should have happened and it was a positive experience. No idea if the m/c part of the shop has improved or not, but they will get another chance at some stage.
