Hermes - Aaaaaaaaaaaaaaaaaaaaaaargh!

[byegad]

When you see the variety of vans with shifty drivers buzzing around it wouldn't be a surprise if some were supplementing their wages by allowing interesting-looking parcels to accidentally drop off the back. We approached a driver last week and he couldn't or wouldn't speak to us. I believe there's wholesale theft happening in the postal and courier businesses.

I'm sure you're right. Several years ago I bought a dell compute online. The day and time 1pm--2pm arrived and the computer didn't. I was on the phone [remember those days when delivery companies had phones answered but human beings?] forthwith and was told the driver had dropped a card, which he hadn't. By 5pm the driver arrived gave me the computer and said he'd dropped the card in the next street over, 'by mistake'. I knew the guy who lived at the same number as ours in the next street and funnily enough......NO CARD HAD BEEN LEFT......
Had I not been quick off the draw in my complaint the dell would have 'disappeared'.

So while by no means all delivery drivers are wrong 'uns, some are.

 

[Globalti]

Old story but when I was a kid my Dad was friendly with an architect who got the contract to design a new sorting office in Stevenage. He was amazed that a major aspect of the brief was for a security staff viewing gallery running above the sorting floor because theft was such a big problem. If the habit was well established in the old days of the GPO I'm sure it's no different nowadays, in fact delivery drivers who are that way inclined must be rubbing their hands with glee at the way we naively order valuable goods and entrust deivery to a bloke with a van, with absolutely no chance of an investigation if the goods happen to get lost in transit. To help the thief, courier companies have learned how to make themselves extremely difficult to contact by phone as the automated reply systems deploy all kinds of tricks to divert you along the way meaning you need real determination and guile to get as far as speaking with a human. It must be a free-for-all out there for thieves.

 

[stuarttunstall]

I ordered a pump from Wiggle for next day delivery, they used Hermes for that, ordered on the Thursday, no delivery Friday, the Hermes website kept saying it was at the local depot then there was a delay, arrived the following Wednesday...

Wiggle did refund me the delivery...

Think Hermes are having issues... mind you we stopped using them at work, they lost more than they delivered...

 

[Glasgow44]

Update folks: parcel has arrived. Thanks for all your replies

 

[DRM]

Our local Hermes driver is great she knows what to do if we are out always cheerful and normal calls about the some time.
She knows the dog always make a fuss of him and make sure the gate is closed.
I know it may not everyones experience but can only go on ours.

Ours is exactly the same, goes out of her way to get parcels to us.