Internet choices

[JtB]

Been with EE/Orange for a while and got fed up with poor speed and price hikes. Was paying £40/month for telephone (inc calls and line rental) plus broadband (about 2MBPS max on a good day). So complained and threatened to move elsewhere. EE then upgraded me to fibre (about 35MBPS) applied some loyalty discounts and I now pay £24.25/month for the lot. Currently very happy.

EE/Orange are shutting down their email service but it's easy to setup an alternative and free service such as Gmail and inform everyone so I don't really see that as an issue unless you also have to update stationary and expensive marketing material.

 

[Bromptonaut]

Problem here in barely rural Northants is flaky infrastructure (BT Openreach). Whichever landline based ISP you choose is still dependant on same set of cables and cabinets. ADSL2 is fast enough for us but neighbours have Infinity and equivalents. All say speed is OK when lines are OK but connection can be up and down like a whore's drawers.

 

[graham bowers]

I've been with Zen for many years and have a landline and FTTC (fibre to the cabinet - same as BT infinity I expect) internet package. It just works. When I have had problems (associated with my non Zen supplied router) their tech support spent as long as it took to solve the problem. There is a reason they get great reviews.

https://www.zen.co.uk/

 

[Vantage]

My email has been a Google.com one for years so doesn't matter which isp I use.
Been a very happy Plusnet customer for the last 3 or 4 years and issues (Very rare) have been dealt with by nice folk in Yorkshire. I typically get around 20 to 30mbs for £31 a month with line rental. I don't watch telly coz it's all shyte.
I was tearing what little hair I had out over the likes of virgin, talktalk and sky.

 

[MontyVeda]

Post Office for landline and broadband here.

Only complaint is their routers pack up after 12-18 months so i simply 'demand' a replacement.

 

[raleighnut]

Been with EE/Orange for a while and got fed up with poor speed and price hikes. Was paying £40/month for telephone (inc calls and line rental) plus broadband (about 2MBPS max on a good day). So complained and threatened to move elsewhere. EE then upgraded me to fibre (about 35MBPS) applied some loyalty discounts and I now pay £24.25/month for the lot. Currently very happy.

EE/Orange are shutting down their email service but it's easy to setup an alternative and free service such as Gmail and inform everyone so I don't really see that as an issue unless you also have to update stationary and expensive marketing material.

Aren't EE/Orange owned by BT now?

 

[Doseone]

I've been with IDNet for years now and they have been fantastic. Expensive, but worth it. Brilliant tech support. On the odd occasion I've had a problem they just sort it.

 

[numbnuts]

Virgin user here, as they say so far so good

 

[NorthernDave]

BT infinity 2 here (76mb/s). They were ultra reliable up until late last year and I'd have recommended them to anyone, despite there being cheaper alternatives.

However since then we've had lots of intermittent problems - low speeds (as low as 5mb/s and rarely above 50mb/s), connection dropping, etc and no real commitment on their behalf to sort it, we have to do all the chasing.
Their suggestion regarding the speed issue was an offer to downgrade our package to a 50mb/s one rather than fixing the problem....

 

[Tanis8472]

I've been with Zen for many years and have a landline and FTTC (fibre to the cabinet - same as BT infinity I expect) internet package. It just works. When I have had problems (associated with my non Zen supplied router) their tech support spent as long as it took to solve the problem. There is a reason they get great reviews.

https://www.zen.co.uk/

Same here,

Have used them for years. Not had a single problem and speed always near 80mbs and download always 20mbs.

They also do not block ports and any websites apart from certain types which I believe all do these days.

 

[colourspinner]

Sky user here for years and very happy with it. Customer service and support is also excellent despite me being on the cheapest package.

 

[Electric_Andy]

We are with VM and have had no issues in the last 2 years. before that we had a crappy router which was replaced by a VM engineer and things have been great ever since. 50mb speed downstairs in the same room as the router, and about 35 upstairs.

 

[Roadhump]

Was with Tiscali until it was taken over by TalkTalk, and stayed with them until April last year, then moved to BT.

BT sent me a letter saying my monthly rental would be going up but also sent an email inviting me to call to see what offers they might have going. So I called and they gave me an improved TV package with 76 MBps (increased from 52) download speed for the same as what I was already paying. They told me to call back in 12 months and they would offer me another incentive to stay with them.

Works well, although a speed test shows a download speed of only around 60 to 63 MBps download speed, and about 20 upload, and they are going to start charging £3.50 per month for the sport channel from August which currently is free to contract customers.

Re those who worry about losing their email address if they move ISP, I can still use my tiscali / TalkTalk email account even though I left them over a year ago, so you might find you are worrying unnecessarily. Otherwise, as others have said, a gmail, Outlook, Yahoo etc one can be taken anywhere.

 

[classic33]

Was with Tiscali until it was taken over by TalkTalk, and stayed with them until April last year, then moved to BT.

BT sent me a letter saying my monthly rental would be going up but also sent an email inviting me to call to see what offers they might have going. So I called and they gave me an improved TV package with 76 MBps (increased from 52) download speed for the same as what I was already paying. They told me to call back in 12 months and they would offer me another incentive to stay with them.

Works well, although a speed test shows a download speed of only around 60 to 63 MBps download speed, and about 20 upload, and they are going to start charging £3.50 per month for the sport channel from August which currently is free to contract customers.

Re those who worry about losing their email address if they move ISP, I can still use my tiscali / TalkTalk email account even though I left them over a year ago, so you might find you are worrying unnecessarily. Otherwise, as others have said, a gmail, Outlook, Yahoo etc one can be taken anywhere.

I think that's more to do with one ISP closing down a number of them, later this month.

A move them or lose them issue

 

[slowmotion]

I think that's more to do with one ISP closing down a number of them, later this month.

A move them or lose them issue

Can you elaborate? I have a Tiscali/TalkTalk email address and I have been using other ISPs for the last couple of years. The Tiscali emails still seem to work fine.