Is anybody having trouble with Outlook express??

Discussion in 'CycleChat Cafe' started by Bigtallfatbloke, 27 Apr 2008.

  1. Bigtallfatbloke

    Bigtallfatbloke New Member

    Bloody thing kicked me out and refused to let me re log in...what did I do!?

    I bet it's something internal my end, but just in case all of OE is buggered up i thought I'd ask.
  2. A few months ago, daughter had a problem similar to this because her email address used an underscore ( _ ) somewhere in it and something had changed that meant she couldn't sign in. She contacted their 'help' people and they sorted it.
  3. yenrod

    yenrod Guest

    >Outlook express

    Equals crap: to me, just find an email via the web - less hassle !
  4. OP

    Bigtallfatbloke New Member

    I dont think it's that bad...there are no annoying adverts and it is simply laid out and easy to navigate. BT yahoo (which what i am using temporarily)is full of ads, is difficult to get around and full of annoying little things I'll never use.
  5. twentysix by twentyfive

    twentysix by twentyfive Clinging on tightly

    Over the Hill
    I use OE as standard. Works fine for me. My current thing is that it asks for a compression of messages activity when I close it down. That's fine if I'm doing it manually because I can turn it off. But when it does it on the timer thing one can set up it then mucks up a bit (but not disastrously). When I have nothing better to do I'll find the fix for it.
  6. purpleR

    purpleR Senior Member

    When I upgraded Internet Explorer to the latest version, Outlook packed up on my computer and wouldn't let me log back on. Solved the problem by rolling back to a previous version of IE (I didn't like the new version anyway)
  7. OP

    Bigtallfatbloke New Member

    ok...thats do i roll back?? is that the same as a systmem restore?
  8. buddha

    buddha Veteran

    I had an email from microsoft recently, saying that (as of 30th June) I won't be able to use my Hotmail account with OE. Something to do with a DAV protocol, or something ???
    Anyway, they recommended I download and use 'Windows Live Mail' instead of OE.

    BTW: I didn't bother (as I use Ubuntu instead of Windows now) and just access my hotmail via the web. Though am also making the transition to googlemail - no ads.
  9. LLB

    LLB Guest

    Need to be more specific on this. Occasionally the .dbx files which act as the different mail folders become corrupt, and the only way I've sorted it is to delete them and OE recreates a new one.
  10. wafflycat

    wafflycat New Member

    middle of Norfolk
    No problems with OE. Have you tried a simple switch off PC, switch on PC again?
  11. Crackle

    Crackle Pah

    Who's your mail service provider BTFB? Maybe it's a fault at their end rather than your local Outlook. You don't use Postmaster do you, that's currently down.

    Other options are a de-install, restart and re-install, which means setting your account up again or set the account up again in OE and see if it connects.
  12. Fnaar

    Fnaar Smutmaster General

    Isn't that a Doctor Who episode? :sad:
  13. piedwagtail91

    piedwagtail91 Über Member

    found this don't know if it's relevant
    When OE crashes or won't start

    Most crashes and failed starts are the result of one or more of OE's *.dbx files being damaged, or being marked as Read-only. So begin trouble-shooting by verifying none are marked as Read-only.
    1. Close OE and open the store folder in Windows Explorer.
    2. Select all files (Edit| Select All, or CTRL-A), then right-click on any selected file and select Properties. Clear the checkbox for the Read-only attribute.
    If OE will start, try compacting all your folders as this often repairs minor damage.
    1. Click File| Work Offline so that no new messages will be arriving.
    2. In the Folder list, click on Outlook Express so that no folder or newsgroup is open, then close the Folder list (View| Layout).
    3. Click File| Folder| Compact All Folders. Do not use your computer until the process is complete, which might take several minutes. If an error occurs, close OE, re-open it, and begin the process again from the top. If the same error occurs again, close OE, restart your computer (or logoff and then logon again), open OE and then begin the whole process again.
    If Outlook Express will not start, move the *.dbx files from your store folder and into a new empty folder.
    1. Download this small script that will open the store folder of the currently logged-on Identity. Alternatively you can find it be searching in Windows Explorer for files named *.dbx. Be sure to include hidden files in your search, as OE user files are marked as hidden by default. To view hidden files:
      • In Windows Explorer, click Tools| Folder Options then click theView tab.
      • Click the button for Show hidden files and folders.
    2. On your desktop, right-click and point to New| Folder.
    3. In the store folder window, click Edit| Select All, or press CTRL-A.
    4. Drag the selected files and drop them into the New Folder on your desktop.
    Try opening OE again. If it starts without error, try importing your mail folders.
    1. Click File| Import| Messages| Microsoft Outlook Express 6.
    2. Select Import from a store folder and click Browse.
    3. Navigate to the New Folder on the Desktop.
    If OE cannot import the mail folders, it means the file Folders.dbx is probably damaged. In that case, close OE and move all the other *.dbx files back into the store folder. When you re-start OE, it will build a new index of all the *.dbx files it can read, and create a new Folders.dbx. Understand though that you will lose the mail tree structure, all lists of newsgroups, and all synchronization options, and that message rules will likely need to be edited.

    If any *.dbx file fails to be imported, you can buy DBXtract or download the free Macallan Outlook Express Extraction in order to extract individual *.eml files for each message it finds in the damaged *.dbx file. You can then drag those *.eml files and drop them into an OE mail folder in the OE Folder list.
    If you still cannot start OE, your Identity in the registry is probably damaged.
    1. Download the Force Identity Logon script.
    2. Run the script to access the Identities Manager.
    3. Create a new Identity, then switch to it when prompted.
    4. If you have previously exported your accounts settings to Internet Account files (*.iaf), cancel the Add Account wizard that will start automatically. Then click Tools| Accounts and use the Import button to import each of your exported *.iaf files.
    5. If you have not previously exported your account settings, follow the wizard to set up your basic email account.
    If you cannot run the Identities Manager and OE still will not start, the damage in the registry is more extensive and requires more drastic steps. Open Regedit and export the entire HKCUIdentities key, then delete it. Double-click the saved *.reg file you exported and then try opening OE. If OE still fails to open, export each sub key HKCUIdentities{GUID} sub-key to its own *.reg file, then delete the entire HKCUIdentities key again. Double-click each of the GUID *.reg files and then Open OE. The New Account wizard will begin, but just click cancel, as you are going to bypass this first default Identity. Click File| Identities| Manage Identities and try switching to your old Identity. If this is successful, you can then delete the new empty Identity from the Manage Identities dialogue. If this fails and OE will still not start, you will have to again delete the HKCUIdentities key, open OE, set up a new Identity and import your mail folders from the previous Identity. More information, including detailed instructions, can be found in the MS Knowledge Base article Cannot Start Outlook Express .
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  14. OP

    Bigtallfatbloke New Member

    Blimey that simple huh...

    Ok many thanks all, I will run through those and see how I get on
  15. purpleR

    purpleR Senior Member

    oooo sorry btfb, I racked by brain but I can't remember how I got back to the old IE. It can't have been that complicated though, seeing as how I did it all by myself.

    <thinks about it... if I was me, what would I have done?> :sad:

    A system restore point may well do the trick, as you suggested, or else check the MS website for info on how to undo an upgrade.

    Good luck! :wacko:
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