I'm on TPS
Still get occasional calls
My object is to keep them on the line as long as possible so that they waste the maximum amount of time at the most cost.
I want the entire speil, always ask every awkard question, and ensure you get the exact name of the company and look it up on the net there and then and read it back to them to ensure it's correct, ask for the name of the MD ect.
Obviously every question they ask, you ask them a question back ("what is your name" you ask same question back), you are filthy rich, have money to ivenst, holidays to go on and insurance to buy.
Finally you ask for the supervisor, if they have not twigged by this time (my personal record is 12mins into the call) then you start to get shirty, either they put the call down or you get to speak to the supervisor, you of course know the company at this stage and relay everything back and point out you are on TPS.
Esentially the idea is to make their day horrible.
It's a shitty job, and nobody has to do it.
I used to work in City broking company where when this type of call came in, the object was to pass the call to the next broker on the desk. A great cheer would go up if you all suceeded in passsing the call to every single menber of the desk (15-20 people). Some calls were kept going for over an hour at a time, an immense waste of time and resources to all concerned.