The Horse's Mouth
Proud to be an Inverted snob!
I'd have to go back through my files to find the name of the law firm so don't have it to hand and would not want to libel someone by getting it wrong.
They did not make any offer until the day before - in fact communication with them was almost unidirectional from me to them with no reply - although I was pretty certain they were going to fold as up to the day before they had still not lodged any case. I think they were just out to make as much work for me as they could with no real intention of fighting but when they offered to settle in full I accepted rather than try and convince the judge their actions had been so unreasonable as to warrant allowing costs for my wasted time (the only route through which you can get costs awarded in the Small Claims track.)
I think in Lloyds you are living in a different world from front line motor insurance offices.
Maybe, but personally like most things there are good and bad insurance companies. As i said b4 i had a claim which took 18 months to settle when i went down a pot hole. The main reason for the delay was huge backlogs on the part of that insurer. Most companies are not like that.