Mr Pig
New Member
- Location
- North Lanarkshire
Dear Mr Williams,
I have just spent a rather exasperating twenty minutes trying to help you but quite frankly, considering how little effort your company seems to put into customer care, I don't know why I'm bothering.
There is one of your telephone poles directly behind my back garden fence. The pole is clearly not physically sound, has been leaning for many years, and is more or less only held up by a support tether running to the ground behind the pole. I reported the leaning pole years ago and one of your engineers came out and replaced the next pole along! The benefit of the doubt would say that he made a simple mistake, despite the fact that it's fairly obvious which pole is leaning. The fact that the faulty pole has twelve lines coming off it to the two on the perfectly good pole he replaced might have influenced the choice but who am I to suggest he couldn't be bothered doing the right one.
So your pole is still there, but not for much longer I fear. A few weeks ago, as part of the ground works for the new Airdrie to Bathgate rail link, work men excavated the ground to either side of and behind the leaning pole. It looked to be left in a rather precarious position but I assumed they knew what they were doing. However, looking at the pole today I can see that it is making a bid for freedom and will soon crash onto the sheds at the bottom of our garden!
Thinking that maybe promptly reporting this to BT might be a good idea I tried, in vain, to call you. What should have been a simple, two-minute phone call rapidly turned into a fruitless and frustrating exercise. Every number that I called seemed to lead to the same automated choice machine which took forever to be no help whatsoever. None of the choices offered related to what I wanted to report, I was even asked if I wanted to complete a survey!!, and opting to wait for an advisor left me shuffled between a telephone ringing out and yet more recorded messages. You seem to be under the delusion that if you tell people that their calls are very important to you often enough we'll believe it despite the opposite being clearly true.
So I gave up and decided to mail you instead. Maybe you'll be able to communicate with the relevant people quickly enough to stop this pole crashing onto my properly, I don't know. However I do know who'll be paying for the damage if it does! There are two garden sheds directly in its flight path and numerous cars and vans under the birds nest of wires. Add the possibility of the pole or flying cables hitting people, including my children, and I think it would be best if you did manage to sort this out.
As a footnote, when I decided to complain I found that your web sites seem to be cleverly designed to make finding an address to complain to as tricky as possible. A nice try but, on top of the time I've already wasted tonight, one which has only made me decide to complain to your regulatory body instead. I appreciate that none of this is likely to make a blind bit of difference to a company who still seem to think they have a monopoly but you don't. We have real choices these days and rubbish customer relations will result in one thing. Less customers.
Thank you for your time,
Regards,
********
I have just spent a rather exasperating twenty minutes trying to help you but quite frankly, considering how little effort your company seems to put into customer care, I don't know why I'm bothering.
There is one of your telephone poles directly behind my back garden fence. The pole is clearly not physically sound, has been leaning for many years, and is more or less only held up by a support tether running to the ground behind the pole. I reported the leaning pole years ago and one of your engineers came out and replaced the next pole along! The benefit of the doubt would say that he made a simple mistake, despite the fact that it's fairly obvious which pole is leaning. The fact that the faulty pole has twelve lines coming off it to the two on the perfectly good pole he replaced might have influenced the choice but who am I to suggest he couldn't be bothered doing the right one.
So your pole is still there, but not for much longer I fear. A few weeks ago, as part of the ground works for the new Airdrie to Bathgate rail link, work men excavated the ground to either side of and behind the leaning pole. It looked to be left in a rather precarious position but I assumed they knew what they were doing. However, looking at the pole today I can see that it is making a bid for freedom and will soon crash onto the sheds at the bottom of our garden!
Thinking that maybe promptly reporting this to BT might be a good idea I tried, in vain, to call you. What should have been a simple, two-minute phone call rapidly turned into a fruitless and frustrating exercise. Every number that I called seemed to lead to the same automated choice machine which took forever to be no help whatsoever. None of the choices offered related to what I wanted to report, I was even asked if I wanted to complete a survey!!, and opting to wait for an advisor left me shuffled between a telephone ringing out and yet more recorded messages. You seem to be under the delusion that if you tell people that their calls are very important to you often enough we'll believe it despite the opposite being clearly true.
So I gave up and decided to mail you instead. Maybe you'll be able to communicate with the relevant people quickly enough to stop this pole crashing onto my properly, I don't know. However I do know who'll be paying for the damage if it does! There are two garden sheds directly in its flight path and numerous cars and vans under the birds nest of wires. Add the possibility of the pole or flying cables hitting people, including my children, and I think it would be best if you did manage to sort this out.
As a footnote, when I decided to complain I found that your web sites seem to be cleverly designed to make finding an address to complain to as tricky as possible. A nice try but, on top of the time I've already wasted tonight, one which has only made me decide to complain to your regulatory body instead. I appreciate that none of this is likely to make a blind bit of difference to a company who still seem to think they have a monopoly but you don't. We have real choices these days and rubbish customer relations will result in one thing. Less customers.
Thank you for your time,
Regards,
********
.
.
