Right.....i want to sing the praises of my local bike shop so shut up and listen. I have a problem with my Mavic Aksium rear hub in that the teeth that hold the spokes in place have suffered damage. The middle one is missing meaning that 2 of the spokes will no longer fit secure into the hub. I visited the LBS which is on my street (couldnt get much more local than that) Showed them the problem and the guy said hmmmmmm you need a new hub. leave it with me and ill price you some up. Fair nuff i thought. He rang me today to say can you call into the shop? ok says i, give me a minute. When i got there he said......"ive rang mavic and the hub will be covered under a warranty, i talked to a guy in the service centre he sent me a form to fill in which i have done and e-mailed him back. The guy at mavic said send us the wheel and we will send a completley new wheel out free of charge. So ive packaged up your wheel and dropped it off at a couriers it will be back in 7 days." I was gobsmaked. Errrrrrmmmmm is spluttered, thank you, thats fantastic, im so grateful. The thing is i didnt even buy my bike there. Mines a Bianchi and they only stock Giants. The most ive ever bought there was a pu**t**e repair kit a couple of tubes and had a service, so its not even as if im a fantastic customer or anything. So from now on im buying everything i need in that bike shop and i will be dropping them a nice bottle of Vino off as well by way of a thank you. Who said customer service was dead?