Over a week for a spoke is bad in my book.
Does sound quite a wait for just a spoke. Whilst doing the WOTR a few years back, I had a spoke break enroute which put the wheel out quite a bit. Nursed the bike to next town which was Ripon & rang the nearest bike shop I could find. I rung Moonglu & they said they were too busy to fit a new spoke, but I was prepared to buy one & fit it myself

When I got to shop, guy saw loaded up tourer & asked if I was doing the WOTR, next thing "bring your bike in & get the wheel off" Within 30 mins I was back on my way. Great customer service even though they knew I was not likely to return with any further business
