It seems that the monkeys at Lovefilm struggle to read a calendar.
We used signed up for the 30 day free trial, which runs from 21st January to 20th February.
It is only when you cancel that the Lovefilm sharks admit their billing process runs 24 hours before the money is deducted, so they need to have any outstanding films back on the 19th February. Which is a Sunday, so they need to have the anything outstanding processed by the Friday. Because the films which we sent back last Wednesday are still showing as being outstanding, they are going to charge an extra month.
The "30 day" trial actually gives you less than 24 days.
I wonder if it is a coincidence that they take so long to process films sent back in the last week of a subscription period. No, they wouldn't do that, would they? That would be a very indecent thing to do.
Still, looking on the bright side, at least it has helped us to decide between Lovefilm and Netflix.
We used signed up for the 30 day free trial, which runs from 21st January to 20th February.
It is only when you cancel that the Lovefilm sharks admit their billing process runs 24 hours before the money is deducted, so they need to have any outstanding films back on the 19th February. Which is a Sunday, so they need to have the anything outstanding processed by the Friday. Because the films which we sent back last Wednesday are still showing as being outstanding, they are going to charge an extra month.
The "30 day" trial actually gives you less than 24 days.
I wonder if it is a coincidence that they take so long to process films sent back in the last week of a subscription period. No, they wouldn't do that, would they? That would be a very indecent thing to do.
Still, looking on the bright side, at least it has helped us to decide between Lovefilm and Netflix.