Morrisons - Issues With Pay at Pump

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Bromptonaut

Rohan Man
Location
Bugbrooke UK
Does anyone else here have problems using Morrisons Pay at Pump facility ?

I've had an issue over an extended period of time where my Santander Select Visa Debit Card the identifying numbers, apparently called a BIN number, for which are 4757 31 being refused with the message Kiosk Only. This happens at multiple stores at home, in Liverpool and last week in Fort William. After some customer service ping pong between Morrisons and Santander I've finally got Morrisons to look into it.

My suspicion is that it's being treated as though it were a Basic account card with no overdraft etc facility. These require a more extensive check for funds etc which may not be possible at an pump terminal - hence 'kiosk only'.

It works fine at all the other supermarkets including Tesco, Sainsbury and Asda.

Morrisons initial line, as well as telling me I'd need a new card, was that it was a one off and nobody else had mentioned it. I know that's not true I reported it to them by phone last year and have mentioned it to counter staff. Today they've told me it's because my card is issued in Ecuador - I think some digits got switched.
 

HMS_Dave

Grand Old Lady
I had a similar issue with ASDA pay at pump many years ago (there is no kiosk). Best solution i could come up with was to avoid ASDA pay at pump...
 
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