National Express - anyone got the number?

[DCLane]

I nearly got taken out by National Express coach K2 VOY who suddenly turned left into the bus/bike lane into Leeds due to traffic this morning. He then stopped in the open road about 250 mts later so he could cross 3 lanes of traffic, holding everyone up and again nearly causing an accident.

My way out of the 1st incident was to swerve into the main carriageway - otherwise I'd have been bus fodder.

I've got the reg and driver's description, but can't find the "Well Driven?" number to report it.

Does anyone have it? Edit - got it: 0800 22 55 33

Why does no-one photograph the back of buses. It's always the front - when us cyclists only ever see the back of them.

 

[Davywalnuts]

I don't like coaches. Driving standards are generally shocking. Good luck.

 

[DCLane]

I've reported it (2 incidents by the same driver in 30 seconds) - and I'll see what happens.

 

[StuartG]

In defence i have seen (as a passenger) quite brilliant and cycle friendly driving on National Express. Drivers vary and who is actually operating the bus is another. National Express has a rather complicated franchising operation.

Best to regard NE as a 'brand' and ticket issuing company. Go after the operator ie the driver's employer.

 

[addictfreak]

I have had a couple of close passes by NE coaches on my commute. Will be interesting to see their response.

 

[Leedsbusdriver]

If you need to find out who runs which Nat Express service have a look here.

 

[classic33]

A few more you can try for N.E.. Some you will be asked how you got them.
01962 888888, 01582 2453437, 0121 6251278, 01582 7844440, 01582 415841.

Call: 08717 818181
Write to us at:
Customer Relations - Coach
National Express
1 Hagley Road‚
Edgbaston
Birmingham B16 8TG

 

[classic33]

Vehicle Details
Fleet No. 7092
Registration K2 VOY
Chassis Volvo B12B
Body Plaxton Panther
Branding National Express
Depot Chester-le-Street
Paint 2008
Year 2005
Refurb No

 

[BentMikey]

I nearly got rear ended by an inattentive and red light jumping NE driver on Hyde park corner a month or two ago. Not happy.

 

[classic33]

Their Operations Manager lives just off the A629(SW side) on the Huddersfield side of junction 24 of the M62. If you want his address.

 

[DCLane]

I've had a response by letter from them. It's a standard-style letter but states that "The details of the incident have been brought to the attention of the driver concerned who has been reminded ..." etc.

However - if it's on his file and other incidents happen I hope it'll have been worth it.

 

[gambatte]

Anyone know any bus drivers and know if this stuff actually gets acted on or if it's all just a poor deceptive PR exercise?
I got one, from 'First', responding to my phone call.... I contacted them through an online contact form

 

[classic33]

I've had a response by letter from them. It's a standard-style letter but states that "The details of the incident have been brought to the attention of the driver concerned who has been reminded ..." etc.

However - if it's on his file and other incidents happen I hope it'll have been worth it.

Where was the letter sent from. Head office, depot or London address. The latter have a standard response letter which they use, whatever the complaint.

 

[DCLane]

Where was the letter sent from. Head office, depot or London address. The latter have a standard response letter which they use, whatever the complaint.

There's no address on it - but it was postmarked Selkirk. I'm guessing that's the depot address, which means I hope they've spoken with the driver.

 

[classic33]

With abit of luck. But I've had trouble with them in the past which is why I had unlisted numbers & know where their operations manager lives. Can end up digging till they get fed up at times.

Who knows, maybe they are being genuine.