New Bike Delivered Damaged - How?

[Emanresu]

Names? There is no way that should have been packed like that, never mind delivered. Retailer likely not have known.

Modern box (of stuff) shippers have to have trust in their suppliers that products are faultless as that keeps the inspection costs down. So issue is with the supplier and one to avoid.

 

[Cycleops]

There's been something very strange going on here. I wonder if other customers have had the same experience?

 

[cougie uk]

The last flash bike I had delivered arrived in a huge box. I thought I'd been sent a grand piano by mistake.
I guess they figure it's better to spend extra on cardboard and delivery costs than to spend on returns.

Every other bike I've had has been fine in the standard cardboard bike box.

I've no idea how your damage could have happened. The box would have been wrecked so it must have happened before it was sent ?

 

[Jameshow]

Could it be the frame and forks were assembled by robot which never checked the fork?!

 

[All uphill]

Would I be right in thinking this is a new-to-you bike rather than a new bike?

 

[DRM]

Having witnessed a courier at a large, now defunct parcel company pick up a brand new Pinarello branded box flat above his head and launch it into the back of a Sprinter, then proceed to throw other boxes on top of it i'm not surprised, but as has been pointed out, that has been crushed prior to assembly, surely it must have been picked up at the factory QC stage prior to packing
Edit: I wonder if one/both of the headset bearings were installed a bit wonky & the steerer was forced into place, there also appears to be a rub mark/paint chip on the head tube

 

[Illaveago]

I want to know how the bearing was fitted? It couldn't have been fitted post breakage and the break couldn't have happened whilst the fork was in the frame . The break must have happened after the bearing was fitted but before the fork went into the frame. As been said before the person assembling it knowingly put the broken fork in the frame.

 

[Gav2000]

Would I be right in thinking this is a new-to-you bike rather than a new bike?

It's a brand new bike.

 

[Gav2000]

Very true did the box look like it had been tampered with?

The box hadn't been tampered with. There was some damage to one end of the box at the top but when I opened the box it was above the rear wheel and didn't seem to have affected the bike itself.

 

[biggs682]

The box hadn't been tampered with. There was some damage to one end of the box at the top but when I opened the box it was above the rear wheel and didn't seem to have affected the bike itself.

So very doubtful it happened in transit

 

[Gav2000]

The last flash bike I had delivered arrived in a huge box. I thought I'd been sent a grand piano by mistake.
I guess they figure it's better to spend extra on cardboard and delivery costs than to spend on returns.

Every other bike I've had has been fine in the standard cardboard bike box.

I've no idea how your damage could have happened. The box would have been wrecked so it must have happened before it was sent ?

The box was only single thickness cardboard but both wheels were in the bike and the bars were turned and twisted under the top tube. There was protective wrap on all the tubes and on first look it all seemed ok. It was only when I tried to straighten and set the bars at the correct tilt that I noticed that the front end was wobbling

 

[Gav2000]

I'm with @Reynard here - I cringe to imagine what force that has seen.
I'd be buying elsewhere too.

I'm thinking the same. The response from the company when I rang them to explain that a badly damaged bike had been delivered was pretty poor - 'send us some photos and we'll take a look'. When I asked when they'd get back to me they said next week sometime as they're very busy! I expected a more helpful response and couldn't help thinking that they are just happy to hold onto my money for a while!

 

[I like Skol]

What brand/model of bike is this?

Still wondering what bike it is?

 

[Illaveago]

I'm thinking the same. The response from the company when I rang them to explain that a badly damaged bike had been delivered was pretty poor - 'send us some photos and we'll take a look'. When I asked when they'd get back to me they said next week sometime as they're very busy! I expected a more helpful response and couldn't help thinking that they are just happy to hold onto my money for a while!

That response would put my back up straight away!

 

[Emanresu]

Follow up with a written complaint with pics. Under the Distance Selling Regulations you can send it back within 14 days if it was purchased online. Sounds like they are trying to time that one out. Ask for a Returns Number too