Howard
Senior Member
Client of mine bought a brand new bike (£400ish) from an (unnamed) local chain store - not an LBS.
Couple of rides in the stem clamp drops off, bars with it. Appears not to have been sufficiently tightened. No serious injury, but a long walk home.
I advised that when he takes it back - the bike is now quite damaged - he should be after some serious goodwill. An upgrade to a £1000 bike wouldn't be unreasonable IMHO. If not, a letter to the Chief Exec, naming the manager on duty at the point of sale.
Out of interest, what do you think? What would you do if this happened to you? And how would handle the inevitable confrontation at the store?
Couple of rides in the stem clamp drops off, bars with it. Appears not to have been sufficiently tightened. No serious injury, but a long walk home.
I advised that when he takes it back - the bike is now quite damaged - he should be after some serious goodwill. An upgrade to a £1000 bike wouldn't be unreasonable IMHO. If not, a letter to the Chief Exec, naming the manager on duty at the point of sale.
Out of interest, what do you think? What would you do if this happened to you? And how would handle the inevitable confrontation at the store?