New PC... W7 won't install USB3 drivers :(

[MontyVeda]

Bought a bare(ish) bones PC last week and installed my own copy of Windows7 on it.

the motherboard has 4x USB2 sockets, all working and 2x USB3 sockets which don't work as Windows can't find the driver. I've tried to install the driver from the disc that came with the motherboard and got this error message...

...so i went to the manufacturer website and got the USB driver, but windows still tells me that it can't find the driver it needs. I've also let Windows search for it's own driver, with no joy.

Any ideas?

 

[PeteXXX]

You're not the only one with the problem by the looks of it.

http://windows.microsoft.com/en-gb/windows/search#q=amd+usb+3.00+host+controller+driver&s=Answers

 

[swee'pea99]

Amazing - 2 posts and almost half an hour and still no-one's mentioned linux.

 

[Profpointy]

Amazing - 2 posts and almost half an hour and still no-one's mentioned linux.

quite ! Being unable to find the linux drivers instead would be much better....

... pish-taking aside, not actually tried linux on a PC despite being a UnIx boy at heart. I used Unix before there was a PC, but still - not so good if you need the PC to run PC software, rather than unix tools.

 

[MontyVeda]

Amazing - 2 posts and almost half an hour and still no-one's mentioned linux.

I'd hope the mods would delete such posts sharpish :P

 

[classic33]

Have you copied the files onto the hard drive, gives it somewhere else to search, in their open/unzipped format?

Does it actually say what individual files can't be found.

 

[drummerbod]

You've installed the latest chipset driver?
Version 8.0.916.0&5.12.0.15

 

[Tanis8472]

Whats the exact make and odel of motherboard?

 

[MontyVeda]

Have you copied the files onto the hard drive, gives it somewhere else to search, in their open/unzipped format?

Does it actually say what individual files can't be found.

i point windows directly to the driver, and it says it can't find it.

You've installed the latest chipset driver?
Version 8.0.916.0&5.12.0.15

no idea.
[QUOTE 3663644, member: 45"]Try updating the BIOS. I had a similar problem a couple of weeks ago and this fixed it.[/QUOTE]
good idea... but I'll wait for the company i bought it from to get back to me... it's a brand new PC so i shouldn't' be the one having to feck about with it's internal workings

Whats the exact make and odel of motherboard?

it's linked to in my original post.

 

[Tanis8472]

Sorry, didnt click link as it looked like the general page, rather than specific one
Windows 7 x86 or 64bit?
Just downloaded the driver package myself.
There are 3 different drivers available depending on which operating system you are using.

 

[MontyVeda]

tried all three of the drivers, windows still can't find them (its 64 BTW)... i suspect it's a windows problem rather than a driver problem. Checked in BIOS and all USBs are enabled.

 

[Tanis8472]

Have you tried right-clicking on asmthub3 and asmtxhci and selecting install from the pop-up menu in the Drivers folder?

The ones with a blue gear icon

 

[drummerbod]

There are two distinct USB3 drivers. One in the chipset driver package and one by itself. Update the chipset driver first.

 

[MontyVeda]

Have you tried right-clicking on asmthub3 and asmtxhci and selecting install from the pop-up menu in the Drivers folder?

The ones with a blue gear icon

I hadn't, but on trying to do so there's no 'install' to select in the menu

There are two distinct USB3 drivers. One in the chipset driver package and one by itself. Update the chipset driver first.

I've tried pointing windows directly at all of them... there's three driver folders in the 'drivers' folder that i downloaded from the motherboard manufacturers website; amd64, i386 and ia64 ...inside these is two files; asmthub3.sys and asmtxhci.sys, which i suspect are the two drivers, but don't know which is which. HOWEVER... i have been trying to install the drivers through the device manager, clicking on 'setup' in the drivers folder i downloaded has indeed set up the drivers
(but is still showing two 'unknown devices' in the device manager... dunno what they're supposed to be now).

Thanks all.

 

[Tanis8472]

OK,

That suggests you are not logged in as a computer administrator.
Have a look at your user account and see if its set as administrator.
You need to be one to install drivers