My new bank card will let me buy stuff at a checkout, but won't let me access my account from an ATM

[Accy cyclist]

As above. After being robbed of my bank card 8 days ago the replacement one finally came today. I tried to use it in a ATM but it wouldn't let me look at anything or let me withdraw money. On asking a member of staff on a checkout in the local Tesco to see if it worked that way, after she told me to key in my 4 digits it worked. I then thought it'd been activated, but on trying it in the ATM again it still wouldn't work. I even tried it in the local Post Offices ATM but still no luck! What could be wrong with it I wonder?🤔

Below is what I saw when trying to access my account.

 

[Webbo2]

When you get a new card. It should be followed by a letter with a pass word which once you input allows you to change it.
This may however be something that one did in ancient times and now be differen.

 

[Mike Ayling]

As above. After being robbed of my bank card 8 days ago the replacement one finally came today. I tried to use it in a ATM but it wouldn't let me look at anything or let me withdraw money. On asking a member of staff on a checkout in the local Tesco to see if it worked that way, after she told me to key in my 4 digits it worked. I then thought it'd been activated, but on trying it in the ATM again it still wouldn't work. I even tried it in the local Post Offices ATM but still no luck! What could be wrong with it I wonder?🤔

Below is what I saw when trying to access my account.

Contact your bank for advice!

 

[PeteXXX]

My new card had to be used by inputting my PIN initially rather than contactless before all services were available..

 

[Stevo 666]

Go into a branch and let them check the card. Happened to me once and turned out the little chip thing was damaged.

 

[Dave7]

Go into a branch and let them check the card. Happened to me once and turned out the little chip thing was damaged.

Happened to me recently but the card was 18ish months old.......bank told me the chip had been damaged.
New card was sent and all was good.

 

[pjd57]

I was dubious about using my phone instead of the card.
But after hearing Martin Lewis talk about it , I have started doing it.
Fingerprint required. Definitely much better option.

 

[Dave7]

I was dubious about using my phone instead of the card.
But after hearing Martin Lewis talk about it , I have started doing it.
Fingerprint required. Definitely much better option.

How does that work?
I regularly see people hold their phone to the card reader/swipe thingy but no idea how it works.

 

[Paulus]

How does that work?
I regularly see people hold their phone to the card reader/swipe thingy but no idea how it works.

Possibly Google pay. It can be activated on most smart phones. It uses whichever bank card you input into it.

 

[markemark]

How does that work?
I regularly see people hold their phone to the card reader/swipe thingy but no idea how it works.

You associate your card with your phone. Googlepay and Apple pay make this quite easy
You have to unlock your phone before making a payment. How you unlock you phone depends on the phone and how you have set it up to unlock. Usually face-id, fingerprint or passcode.

 

[SpokeyDokey]

How does that work?
I regularly see people hold their phone to the card reader/swipe thingy but no idea how it works.

You need something like Google Wallet (Android) or the Apple equivalent.

 

[presta]

Fingerprint required. Definitely much better option.

Good luck with changing your fingerprints if they get stolen by hackers.

 

[Dave7]

You need something like Google Wallet (Android) or the Apple equivalent.

Ahh, I have a basic Samsung android.

 

[presta]

Contact your bank for advice!

Not necessarily helpful, when HSBC sent me a new card the covering letter said that they hadn't changed the PIN, but they had. It took about 2-3 weeks of me humouring their suggestions one after another before they finally sent me another new PIN and then the problem was solved.

 

[markemark]

Ahh, I have a basic Samsung android.

Which may well have a wallet app.