My new bank card will let me buy stuff at a checkout, but won't let me access my account from an ATM

[Accy cyclist]

As above. After being robbed of my bank card 8 days ago the replacement one finally came today. I tried to use it in a ATM but it wouldn't let me look at anything or let me withdraw money. On asking a member of staff on a checkout in the local Tesco to see if it worked that way, after she told me to key in my 4 digits it worked. I then thought it'd been activated, but on trying it in the ATM again it still wouldn't work. I even tried it in the local Post Offices ATM but still no luck! What could be wrong with it I wonder?🤔

Below is what I saw when trying to access my account.

 

[Webbo2]

When you get a new card. It should be followed by a letter with a pass word which once you input allows you to change it.
This may however be something that one did in ancient times and now be differen.

 

[Mike Ayling]

As above. After being robbed of my bank card 8 days ago the replacement one finally came today. I tried to use it in a ATM but it wouldn't let me look at anything or let me withdraw money. On asking a member of staff on a checkout in the local Tesco to see if it worked that way, after she told me to key in my 4 digits it worked. I then thought it'd been activated, but on trying it in the ATM again it still wouldn't work. I even tried it in the local Post Offices ATM but still no luck! What could be wrong with it I wonder?🤔

Below is what I saw when trying to access my account.

Contact your bank for advice!

 

[PeteXXX]

My new card had to be used by inputting my PIN initially rather than contactless before all services were available..