New way of dealing with telesales callers

[Davidc]

My son worked temporarily, while a student, in the call centre of a double glazing company. He and the rest there used to have a competition at closing time for who'd got the most bizarre/ amusing reply of the evening. They used the call logger recordings to listen back, voted on them, and the winner had their drink at the pub afterwards bought by the rest.

While he was there we had a new back door fitted by the firm, at staff price, and he got commission on the sale!

My favourite way (tip from son when at the call centre) of getting rid of calls that get past TPS is to ask them to hold the conversation in French - works every time, and I suspect that most non-english languages, apart from sometimes those native to the country in which the call centre is located, would work just as well. It'll fail when I get a student studying French on the other end who says yes ....

 

[gbb]

While its a sh1t job, sometimes their own give them all a bad reputation.
Had one today, work related, same patter they always use..
'Good morning Colin, this is hazel from XXXX, how are you today'
'I'm fine thankyou'
'We'd like to show our appreciation for the business we've done this last year...blah blah blah'

At this point they usually offer you a bottle of wine that never turned up the first two times i've had this over the last 25 years with different companies who all use a similar tactic...its a ruse to get you onside, then they'll start the selling of overpriced chemicals. As it is i havnt used them in 10 years and i'm not going to simply because of the tactics companies like this use. So i answer...(politely, perhaps even with a little lightheartedness)

'Actually, we havnt done any business this last year...or for many years for that matter !!'

I didnt get any further....she hung up on me

Now that's EXACTLY what winds customers up. It just re-inforces your attitude of them. Why not end the convo along the lines of...'oh sorry Colin, perhaps we can be of help in the future ?...something along those lines, something that'll maybe keep a door open. No...sometimes they get exactly what they deserve...


'

 

[Keith Oates]

My son worked temporarily, while a student, in the call centre of a double glazing company. He and the rest there used to have a competition at closing time for who'd got the most bizarre/ amusing reply of the evening. They used the call logger recordings to listen back, voted on them, and the winner had their drink at the pub afterwards bought by the rest.

While he was there we had a new back door fitted by the firm, at staff price, and he got commission on the sale!

My favourite way (tip from son when at the call centre) of getting rid of calls that get past TPS is to ask them to hold the conversation in French - works every time, and I suspect that most non-english languages, apart from sometimes those native to the country in which the call centre is located, would work just as well. It'll fail when I get a student studying French on the other end who says yes ....

Not really you could just say 'well go and talk to them as I'm busy'!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[Fnaar]

I like to invite them in, offer them a cup of tea...

... then lock them in a cellar for 17 years, whilst playing barry manilow on an endess loop and feeding them excess toe nail shavings....

It puts the windowlene in the basket