Octopus buys Shell

[presta]

I just got an email half an hour ago:

 

[Mo1959]

Be interesting to see if customer service deteriorates like other firms who have become too big. I was happily with SSE for nearly 30 years but since OVO bought them out it’s been a shambles.

 

[wiggydiggy]

I'm with Shell currently, the equivalant Octopus tariff is slightly cheaper (Flexible). I'll give it a week or so and then try calling to see if they are lowering my prices.

 

[presta]

I'll give it a week or so and then try calling to see if they are lowering my prices.

They're saying it might take them a while to switch everything over:

 

[wiggydiggy]

They're saying it might take them a while to switch everything over:

View attachment 715053

Aye I read that after I posted, going to leave the phone call. I was with Octopus ages ago and was happy with them but switched when everything was a lot more switcheable, wasn't able to move back afterwards and ended up with Shell when Pure Planet went under.

 

[bonzobanana]

I'm with shell broadband does that mean I can switch early, my original contract length is finishing in April 2024.

 

[Dadam]

Wow looks we just got in before the door closed! I jumped ship before the switch so I could split the £100 referral fee with my in-laws who are already on Octopus, as advised by Martin Lewis. I only just got my switch completed email this morning!

 

[dicko]

Damn, we have been with OctopusEnergy for three or four years now realistic prices and super customer service now I can see it all going to pot. Getting too big ‘ain’t good. My son is with Shell energy told me four/five months ago about this buyout.

 

[Oldhippy]

I didn't even know they could use money!

 

[wiggydiggy]

I'm with shell broadband does that mean I can switch early, my original contract length is finishing in April 2024.

BB is staying with Shell their site says. Hows the service been BTW? They've been sending me offers for a while but because I WFH I've been wary of moving away from BT who have always been good for me.

 

[presta]

I'm with shell broadband does that mean I can switch early, my original contract length is finishing in April 2024.

They say they're honouring all the existing fixed price contracts, so I assume that would include any penalty terms for switching early too.

 

[presta]

BB is staying with Shell their site says.

The email says they've taken over BB too, (see above).

 

[Bristolian]

Hmm, I'm with Shell Energy and not sure what to think about Octopus. I'll have to wait and see what happens, I suppose.

 

[vickster]

Hmm, I'm with Shell Energy and not sure what to think about Octopus. I'll have to wait and see what happens, I suppose.

No complaints from me with Octopus (never been with Shell though)

 

[wiggydiggy]

The email says they've taken over BB too, (see above).

I've got the same email but it's actually on their website FAQs that I got my info from:

11. What does this mean for broadband customers?

If you’re a Shell Energy Broadband customer, nothing changes for now. You’ll stay a Shell Energy customer, your service won’t be interrupted, and we’re still here to support you.

Guess it doesn't matter to me though as I never switched BB to Shell.