smokeysmoo
Legendary Member
- Location
- Bolton, not very far from Nob End
I have a problem with an item I purchased recently from a relativley large on-line cycle store, but not one of the really big boys like Wiggle, CRC, Merlin, Ribble etc
Now they have confirmed the issue is covered by warranty and they obviously need me to return the item.
Here in lies my problem. I have weighed the package and it is going to be fairly expensive to send it back.
I have asked them for a pre-paid label, (they do them in certain circumstances), but they have refused.
My argument is that as they have agreed the item is covered by warranty I should not be out of pocket in anyway due the failure of the item.
I don't want a refund for the faulty item, I want them to exchange it, so they are retaining the sale as well.
There you have it. Am I right to expect free return P&P under these circumstances, or am I expecting too much?
Is this the price you pay for the benefit of saving money on-line? If so should I suck it up and just pay?
Not so much thoughts please, more fact based advise required please..............
Now they have confirmed the issue is covered by warranty and they obviously need me to return the item.
Here in lies my problem. I have weighed the package and it is going to be fairly expensive to send it back.
I have asked them for a pre-paid label, (they do them in certain circumstances), but they have refused.
My argument is that as they have agreed the item is covered by warranty I should not be out of pocket in anyway due the failure of the item.
I don't want a refund for the faulty item, I want them to exchange it, so they are retaining the sale as well.
There you have it. Am I right to expect free return P&P under these circumstances, or am I expecting too much?
Is this the price you pay for the benefit of saving money on-line? If so should I suck it up and just pay?
Not so much thoughts please, more fact based advise required please..............