a word from the wise use parcelforth ,then if the atomatic sorting system (the convaor belt i suspect) or the morons useing damage the bike they wont answer your emails or talk on the phone, contact them by letter and they will explain that it wasent packed properly and so isnt there faault even afer first approving the packaging!!! this is not opionon it it a recollection of my experiance with the ******** dont touch em