Hi there,
I purchased a Specialized Allez Elite 2010 earlier this year and after approximately 500 miles of practice, I did a charity ride from Lands End to John O'Groats in six days last week.
However, on the very first day of the ride, the hub on my rear wheel failed (after less than 100 miles that day). I found a bike shop, but since it was closing time, there was no time to investigate the cause and I had to purchase a whole new rear wheel.
This was not from an authorised Specialized dealer, as I had no means to locate one.
The shop kindly discounted the labour, but the total cost was £80.00. Does this failure constitute fair 'wear and tear' or should I expect Specialized to reimburse me?
I think it's extremely poor for a hub to fail after less than 600 miles and after my experience of this bike (other problems), I would not buy another Specialized road bike.
My off-road bike is a 6 year old Specialized and I've had no problems with that one.
Opinions please...
Thanks.
I purchased a Specialized Allez Elite 2010 earlier this year and after approximately 500 miles of practice, I did a charity ride from Lands End to John O'Groats in six days last week.
However, on the very first day of the ride, the hub on my rear wheel failed (after less than 100 miles that day). I found a bike shop, but since it was closing time, there was no time to investigate the cause and I had to purchase a whole new rear wheel.
This was not from an authorised Specialized dealer, as I had no means to locate one.
The shop kindly discounted the labour, but the total cost was £80.00. Does this failure constitute fair 'wear and tear' or should I expect Specialized to reimburse me?
I think it's extremely poor for a hub to fail after less than 600 miles and after my experience of this bike (other problems), I would not buy another Specialized road bike.
My off-road bike is a 6 year old Specialized and I've had no problems with that one.
Opinions please...
Thanks.