Raleigh Customer Service

[SquareDaff]

One word - IMPRESSED!

I ride with a set of Asteri 6's on the front of my bike. For those that aren't familiar with these they're fasted with a rubber strap around the bars. At the end of this strap is a hard plastic nodule through which the light unit is fastened with a screw. The hard plastic bit broke on one of my lights as I rode a particularly rough bit of road last night.

Rung Raleigh this morning. Got put straight through to the spares dept. I just told them the model number. He went away for about 20 seconds, came back and described the part to me, then took my name and address and is sending a free part there. I'd offerred to pay as the item was out of warranty so even more impressive that it's free.

I'm not used to this German like efficiency from an English company!!!

 

[Jezston]

I'm not used to this German like efficiency from an English company!!!

Raleigh ARE German

 

[Globalti]

You'll get the same service from Hope and Topeak and loads of others, I'm sure.

 

[Dan_h]

Raleigh ARE German

Really?? I thought they were British!! They are registered in Nottingham, although that does say "Raleigh UK Limited" so is that owned by a German entity?

Never mind, at least we still have all those other great British manufacturers to buy from

 

[Jezston]

Really?? I thought they were British!! They are registered in Nottingham, although that does say "Raleigh UK Limited" so is that owned by a German entity?

Never mind, at least we still have all those other great British manufacturers to buy from

http://en.wikipedia....Bicycle_Company

In 1987, the leading German bicycle manufacturer Derby Cycle bought Raleigh USA from Huffy. ... At Raleigh of England, the "Carlton" factory in Worksop experienced strikes and was closed and a few select employees were transferred to Nottingham in 1981. The High-end, one of one kind bicycles and framesets were produced in Ilkeston Special Bicycle Developments Unit (SBDU) from 1974 to 1989 under the guidance of Gerald V O'Donovan, this production was moved to a new "Raleigh Special Products" division in Nottingham.

...

Derby Cycle acquired Diamondback Bicycles in 1999.[sup][7][/sup]

In the same year, Raleigh ceased volume production of frames in the UK and its frame-making equipment were sold by auction.[sup][8][/sup]

In 2000, Derby Cycle controlled Raleigh USA, Raleigh U.K., Raleigh Canada, and Raleigh Ireland. In the latter three markets, Raleigh was the number-one manufacturer of bicycles.[sup][7][/sup]Derby Cycle began a series of divestitures, selling Sturmey-Archer to SunRace of Taiwan, and sold Brooks to Selle Royal of Italy. In 2001, following financial problems, there was a management buy-out of all the remaining Raleigh companies led by Alan Finden-Crofts [sup][9][/sup]

By 2003, assembly of bicycles had ended in the UK with 280 assembly and factory staff made redundant, and bicycles were to come "from Vietnam and other centres of 'low-cost, high-quality' production."[sup][10][/sup] Only the final assembly takes place in the german town of Cloppenburg.

The old Raleigh factory in Nottingham is now flats.

 

[SquareDaff]

I should change that to "I am used to this German like efficiency from a German company" then

 

[Xiorell]

Good stuff, hope to get service like this should I ever need to make good on my new bikes (A Raleigh) warranty !

 

[SquareDaff]

Part turned up yesterday. They had even sent it 1st class! One letter on it's way to Raleigh commending them on their customer service!!

 

[Peteaud]

Are Topeak British?