I'm not sure what you mean by that, but I'd definitely recommend avoiding BG - and yearly service plans - like the plague.
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Presuming you have a car you would service it regularly following the manufacturer’s guidelines?
As an aside I wondered why you are so vehemently against service plans? We have one with British Gas and it works very well. The annual boiler service is included plus emergency call out for plumbing, heating, electrics and water issues, all charges included. We pay +/- £170 for this - locally we would have to pay an independent plumber, if we could find a reliable one, £100+ for a boiler service.
At one service the BG engineer walked in to our porch, which opens, directly in to the kitchen. His first words were “I can smell gas” Totally unrelated to the boiler. Within an hour a full scale team arrived, dug up the back yard, fixed the issue. Next day the reinstatement team turned up. By the time they finished you couldn’t tell they had been.
On topic we have a Worcester Bosch fitted by BG. Superb boiler, very efficient. Excellent workmanship on the installation and very good service and attitude from the BG engineers who visit annually. No complaints.
Kicking BG with horror stories is just the same as BT. Large organisations do have issues. My experience of both is superb service from companies who recognised their old shortcomings and changed. Expensive? Yes. Reliable, quality service? Yes. You get what you pay for.