Time Waster
Veteran
A partially open window? 😅
Does it only happen when there is a child in the back.
No open window in the back.
If you can demonstrate that the fault was there when you bought it then you are entitled to a full refund, as the car was not of merchantable quality. May be worth calling your local trading standards officer for some advice, but don’t be fobbed off, asking you to take it to a dealer is just them buying some time.
I read somewheree that the 2015 act gave the right to refund due to any of three factors. Fault is enough for one of those factors. That is withint 30 days of point of sale. The 30 days is important I read because it puts the requirement to prove that the fault was not there nor developing when the sale was made on the dealer not vice versa on the buyer of the car.
Of course the rights under consumer laws I reckon in the face of difficult dealers require some form of enforcement or effort from the purchaser. Whether that is some form of mediation, ombudsnmen or small claims court. I think there are many dealers who would try to get a more favourable outcome for them by playing fast and loose with the consumer's rights. Things like engineeering an assessment by the garage they use to push the idea that there is nothing wrong with the car or by finding xome spurious issue and fixing that thus the car is good quality again. However, AIUI there is a right to refuse repair and still refuse it if it is repaired. Also you can take it back, find the issue is stil there and you get to go back to the 30 days right to refund. Less a slight reduction for the length of time it has been driven post "repair". That is from what I have read from various sources such as Which, CAB, etc.
Still, it takes a bit to confront the dealer if they are difficult.