Returning goods advice please .

[Cuchilo]

On Saturday I bought a Garmin 1000 for £350 . After setting it up with my stats etc I went for a short ride to test it out and get some heart rate details recorded .
Sunday morning I went to use it and the screen froze for about 15 minutes . I couldn't do anything with it until after that time when it finally let me reboot it .
Over Sunday I guess I turned it on and off a handful of times to reconfigure things and then this morning I turned it on and it froze again for about 20 minutes before allowing me to reboot it .
I called up the shop and they said to bring it in and they will have a play with it and see if they can see the problem so off I went .
When I got there the person behind the till turned it on and off three times and then disappeared for five minutes . when he returned he said because he could see no proof of it being faulty they would send it off to be repaired under warranty .
I replied that wasn't what I was expecting and would prefer that they just swapped it over for a new one or gave me my money back .
I was told that they couldn't do that as after turning it on and off three times the unit seemed fine to them .
At this point I said I needed to leave as I was very very annoyed and told them I would be back in touch .
I thought it better to walk away than get angry in the shop
So what now ? I paid by debit card and the bank say they cant stop the payment .

 

[jefmcg]

What shop?

They have to give you your money back after 2 days.

https://www.citizensadvice.org.uk/c...ods/faulty-goods-if-you-want-your-money-back/

 

[classic33]

You're entitled to your money back or a replacement.
Unit doesn't seem fit for purpose, which simply switching on will not answer.
Sale of Goods Act covers this. Just point it out to them.

 

[jefmcg]

No they don't.

They do if it's faulty.

The citizen advice page I linked to is full of good advice

What to do
Stop using the goods as soon as you realise there's a problem.

Tell the trader about the fault straight away. If you contact the trader early on and prepare your case well, you're more likely to be successful.

Take the goods back to the place you bought them with your proof of purchase, and ask to speak to the manager or owner.

then

https://www.citizensadvice.org.uk/c...aulty-goods-problems-getting-your-money-back/

If the trader won't give you your money back
If you think you’re entitled to a full refund but the trader offers you a repair or replacement instead, you don’t have to accept it. However, you may want to think about whether it might be easier or more convenient for you to do so.

You could also try suggesting alternatives yourself. You should think carefully about whether there is an alternative solution which is acceptable to both of you. Weigh up the advantages and disadvantages of each option and be realistic about what you are willing to accept.

Sometimes a trader will say that they won’t take goods back after a certain time period has gone by. However, if there’s something wrong with the goods and you haven’t accepted them, a statement like this won’t be legal. The trader could be committing a criminal offence under the Unfair Terms in Consumer Contracts Regulations.

If you can't come to an agreement with the trader, you may need to make a more formal complaint.

• More about the Unfair Terms in Consumer Contracts Regulations
• More about making a formal complaint

 

[jefmcg]

Good point.
Try contacting Garmin support. I've found them quite useful and they replaced a chest band for me without proof of purchase. They may be able to help you if the behaviour is "normal" or give you proof it's faulty otherwise.

 

[Cuchilo]

Just spoken to the manager that kind of started to go on the angle that garmins don't really work inside . I explained that I didn't really want to go down the sales of goods route and I just wanted a garmin 1000 . But one that worked and repairing this one wasn't a satisfactory solution for me .

 

[classic33]

If it's faulty... 'if'.

And the onus is on the retailer to prove its fit for the purpose for which it was intended.
Simply switching on and off doesn't prove anything, other than it powers up.

 

[nickyboy]

If it's faulty... 'if'.

Wot he said

You think it's faulty. The shop you bought it from thinks it isn't. Their offer to send it back to the supplier under warranty, in these circumstances, seems perfectly reasonable. There's no point quoting Sale of Goods Act as that applies to faulty goods. At the moment the shop you bought it from doesn't agree it's faulty

FWIW my Garmin 810 had a similar problem. I fixed it myself (cos I bought it off the internet from some Israeli company) by restoring the factory settings then updating the firmware to the most recent version. Problem solved

 

[Drago]

How did you pay for it?

 

[Cuchilo]

The manager has asked me to take it back and said the sales guy got it wrong . Hes still aiming at the doesn't work inside angle though

 

[classic33]

The manager has asked me to take it back and said the sales guy got it wrong . Hes still aiming at the doesn't work inside angle though

Ask to go outside, as daft as that may seem.
Work through the possibles, or ad many as possible at the point of sale.

 

[classic33]

I'd advise against doing anything to it, other than what is given in the instructions that came with it.

The minute you do anything other than that, your rights change. You are seen as attempting a repair at best.

 

[jonny jeez]

The Garmin 1000 is a GPS. To work correctly it needs clear line of sight to the satellites. If you're lucky like me, and effectively have a glass wall in your sitting room then you may be able to get a fix indoors. If you don't then the GPS may struggle to get a fix on satellites and this can cause a delay in it getting ready to work. To that extent, he is correct.

However, most Garmin GPS' that I've had don't 'hang' forever. If they can't get a fix after a few minutes they send a message asking if you'd like to proceed without GPS active. I certainly wouldn't expect them to be hanging for 15 - 20 minutes.

That said, I still think the most likely scenario is that the first time it 'froze' it was actually doing a background update and, if you interrupted it, it may be corrupted and hence the second 'hang'. I'd try connecting it to a computer and doing a factory reset and update from the Garmin web-site.

Garmin are very careful to warn that before first use you should leave the GPS to charge fully (even though they're shipped with charged batteries) and ensure that any updates are done (uninterrupted).

This doesn't sound like a "locating satellite" hang. It sounds like a firmware freeze. While mine is finding sats, I can still cycle through the screens and even prep a route, just not start it.

Perhaps the 1000 is different.

One thing though, my 800 took ages to do anything the first time it saw the sky as the last time it did, it was in China. I had to go to a really open place to get it to start up properly. Now, whenever I start her up someplace other than home, she takes about 20 minutes to locate satellites .

If your unit won't allow you to cycle through screens and is Genuinley frozen...not just searching, just get it to do that outside the store and walk in with it still displaying the problem.

 

[Profpointy]

And your basis for giving that opinion is (other than a quick google and a possible misunderstanding of consumer law)?

well to be fair if you buy something faulty, then take it to bits, your position is a bit weakened when you take a carrier bag of parts into the shop

 

[classic33]

And your basis for giving that opinion is (other than a quick google and a possible misunderstanding of consumer law)?

Who's googling consumer law. You attempt any kind of repair, not authorised by the manufacturer you invalidate any warranty. Usually found in the small print on the back page.