Returning goods advice please .

[Markymark]

Your rights would change if you try and repair it. But that would generally involve taking it apart or loading software through un-authorised routes.

Attempting to get something working by, for example, factory reset or uploading latest/earlier software is entirely reasonable.

 

[Red17]

My garmin 810 went through a phase of freezing over a period of a week or so, but seemed to fix itself (presumably software updated when I synched it) so may be worth trying resetting to the factory defaults.

 

[classic33]

Who's talking about a repair? I'm talking about following the advice given by Garmin themselves.

(a) Fully charge the battery: found on p2 of the Quick Start Manual
(b) Go outdoors to get satellite lock: found on p7 of the Quick Start Manual
(c) Resetting the device: found on p15 of the Quick Start Manual.
(d) Updating the software: found in the main Owner's Manual

How do I know this? If you'd read post #3 you'd have noticed I actually have the same machine...

I saw that post.

 

[Cuchilo]

It was plugged into my pc and also connected to my iphone
Anyway the problem is on start up . It turns on and then the garmin blurb comes up at the bottom while the machine starts up . This wasn't happening . It was just the initial start up garmin screen and nothing else .
The manager has now taken the garmin back for someone to look at properly .
I can understand them wanted to see the problem but it doesn't happen all the time . But out of the three times I have wanted to actually use it rather than configure it , it has frozen on me .

 

[classic33]

Sounds to me as if a software update has gone awry...

You mean its faulty?

 

[Cuchilo]

That's what I said

 

[classic33]

Comprehension isn't your strong point, is it?

A problem with a software update doesn't make a machine faulty... particularly if the issue might be with operator error.

amiss, wrong, not right.

 

[Cuchilo]

Ok so ive just called the shop and they said they have run it through all the tests that they know to do and there is nothing wrong with the unit .
So now I'm stumped . Ive had it go wrong twice on me since Saturday .

 

[Markymark]

Factory reset.

 

[Cuchilo]

That's what they said they have done .
If I take it back , will that effect the fact that I have already complained that the item is faulty ?
At the end of the day I just want a working garmin 1000 .

 

[Sandra6]

If the shop is part of a chain go straight to their head office, ring or email and make a complaint. Generally results in a call from the store manager apologising and offering refgund or replacement.
Failing that contact Garmin and they'll take the product back and check its working, they may even send you a replacement without quibbles.
But put yourself in the sales assistant's shoes, people lie and people break things or just don't use them properly. Unless a product is obviously faulty you can't expect it to be replaced out of hand.

 

[classic33]

If the shop is part of a chain go straight to their head office, ring or email and make a complaint. Generally results in a call from the store manager apologising and offering refgund or replacement.
Failing that contact Garmin and they'll take the product back and check its working, they may even send you a replacement without quibbles.
But put yourself in the sales assistant's shoes, people lie and people break things or just don't use them properly. Unless a product is obviously faulty you can't expect it to be replaced out of hand.

Done that more than once, often going higher. Contacted Sigma, when the shop that sold the lens said it was faulty due to being dropped. Went back to collect it from the shop and they became a bit more co-operative when the call from Japan was received.

 

[Cuchilo]

Why would I put myself in the sales assistants shoes ? They probably didn't pay £350 for them and they still work as shoes .