On
We used to get people coming into Iceland where i worked, at 4pm on Christmas Eve, and being appalled that that we didn't have any 20lb frozen turkeys left. Never mind that it couldn't physically defrost in less than 2 days...
You reminded me. Way back years ago I used to work in Ratners. Every Christmas eve after the pubs turned out at lunch time we would get a steady stream of drunk men coming in the shop to buy their wife a present.
Now they tended to choose some horrid thing for £5 and we just went to the display, got out a really nice alternative for £30 and say she will love this and generally they would just say OK and take it.
We had games like seeing how much you could talk them up from the original thing they wanted.
One year we were trying to close the shop and get off home and in came one more drunk. He could hardly stand and hardly speak and muttered something about a bracelet. Rather than enquire as to the price bracket he was in I just said to him "how much money do you have". He emptied out his pockets on the counter and I totalled it up. It came to exactly the price of a nice bracelet so I got it out the window, put it in a box, stuck the box in his pocket and sent him tottering off as I scooped up his money.
We always chose something good and never got the nice things we picked back for a refund. So we saw it as a service for his suffering wife really.