Tacx Imagic real life video race software problems

[Sellyb]

I loaded a new video race DVD (Amstel Gold Race 2010 - the Netherlands) to my laptop, and inside the DVD cover, it advised I would be prompted to provide the license number from the inside of the cover during the installation process. The installation loaded, and gave me the option to finish and exit the set up wizard, but at no time, was the license number asked for.
I also can't find the app now to use it! All I can do is find the video and play it, but with no interaction from myself whatsoever
My trainer is set up correctly with the rest of the Imagic software & works fine.
Does anyone know why this might be. Could it be a problem with the software?
Thank you..

 

[ian turner]

It asks for the licence when it first runs not on installation.
Try reinstalling it but rather than let autorun do it cancel then look at the contents of the dvd for a setup or tacx application, right click it and select run as administrator and see if that installs the program entries into the start menus.

 

[Sellyb]

Thank you for your help. luckily my IT department managed to install it for me.