Smart meter problems and complaints

[ebikeerwidnes]

Hi all

Just something as a note about smart meters

I have had a Smart meter for many years and - despite the things other say - i like it

anyway - a fe wyear ago it stopped working and I started having to submit manual reading again
this carried on for a while - despite sending different companies messages about it several time
and then I changed to EDF and some time after the fixed it
apparently it had been a SMETS1 meter and when I changed supplier they lost contact - although it had kept working for several years after

but anyway

then I got a message saying that it had been upgraded to SMETS2 by a network upgrade - apparently the meter could function eitehr way

anyway - a few months ago it stopped working again

I send several message and was told that somthing would be done - but nothing specific

now - my old energy deal was basically brilliant - it was a hang over from many years ago with one of those companies that went bust

but my current deal is nowhere near as good but better than any otehr when I took it out
and we have solar panels and batteries - so I could do with a deal that allows me to charge the batteries overnight at a cheap rate in winter
which EDF don;t do


so this time I went through the process of raising a proper Formal Complaint

which has made a huge difference
I initiall got an apology plus anotehr apology that they would not be able to replace the meter - which was needed- for a few months as they were pushed to max due to the oldEconomy 7 type meters needing to be done before the end of July

and basically it got done yesterday

and today I have got a call asking to come and check the work is up to scratch
AND a call checking that the visit was OK and all the problems are sorted out
and can they please close the complaint


massive difference to just logging a problem

maybe just EDF - but it certainly did seem to work in this case!!!

 

[orraloon]

check out Octopus Flux for the cheap 0200-0500 import rates

Or depending on your batteries brand, Intelligent Flux

 

[ebikeerwidnes]

check out Octopus Flux for the cheap 0200-0500 import rates

Or depending on your batteries brand, Intelligent Flux

I used to be with Octopus and they were great
but that was years ago

last time I looked at their prices the difference between them and EDF the difference was not worth it unless we also spent a load mor eon batteries and controllers

I will check again in November as the current (sorry!) deal runs out on 1 december!

 

[Bonefish Blues]

I was a customer of Octopus. I left after 7 days because I wasn't keen on being told a tariff was available to me, only to find it wasn't. Back with Fuse, who try hard.

 

[ebikeerwidnes]

I was a customer of Octopus. I left after 7 days because I wasn't keen on being told a tariff was available to me, only to find it wasn't. Back with Fuse, who try hard.

Thanks - worth remembering