Smart meter help.

[Milzy]

On 3 occasions the EDF lot can’t get a signal from my electric box. All the neighbours have a signal.
Now my bills are £100 over & they just keep saying there is no signal.
Shouldn’t they just replace the whole reading equipment which will cost them time & money that they won’t want to do?
Or do we put up with manual readings until we move?

 

[fossyant]

Good luck. Resisted going smart meters for this exact reason. If they fail, the supplier can't be bothered to reply. Just send in manual readings monthly to get your payments on track.

 

[ianrauk]

It took me over a year of complaining to EDF to get my non reading smart meter changed.
Good luck

 

[Milzy]

F.F saaaaaaake.
Thanks.

 

[a.twiddler]

We were with Scottish Power when we had first generation smart meters fitted years ago, and started getting erratic readings. We didn't get it resolved with Scottish Power, and ended up changing suppliers to a smaller company. They didn't support smart metering, so we went back to sending in the readings monthly. Strangely enough, the bills were OK after that. We continued to send in monthly readings with several suppliers until with our last one, they started taking smart meter readings part way through our contract. Still, the bills were OK. We'd had communications regarding "new generation" smart meters on and off but frankly weren't convinced of the benefits. We're with British Gas now and they take smart meter readings with no trouble but we aren't really convinced that newer smart meters will do anything more than the current ones do. Next time we change supplier it's no big deal to go back to monthly readings if that's what's needed.

 

[ColinJ]

British Gas have tried 3 times to sort mine out but failed each time. They keep sending me reminders that they want to have another go but I don't have much faith in them now so I haven't bothered to arrange it!

 

[Pat "5mph"]

Mine work fine with Octopus, but should they fail I'll just revert to sending in manual readings.
It wasn't a great monthly chore anyhow, taking out the bins weekly annoys me much more