Taking it back to the shop. New legislation and your consumer rights.

[mickle]

http://www.cyclingindustry.news/#!L...n-of-any-fault/xkhn4/5661bb070cf203d325ea18cf

And the legislation in question:

http://www.legislation.gov.uk/ukpga/2015/15/contents/enacted

I think it's safe to say that most retailers have no idea that this new legislation even exists - let alone how its potential impact on their business.

 

[bonsaibilly]

http://www.cyclingindustry.news/#!L...n-of-any-fault/xkhn4/5661bb070cf203d325ea18cf

And the legislation in question:

http://www.legislation.gov.uk/ukpga/2015/15/contents/enacted

I think it's safe to say that most retailers have no idea that this new legislation even exists - let alone how its potential impact on their business.

I don't see how you can possibly back up such an assumption, although for my part I would imagine the majority of retailers are well aware of it. Bb

 

[GrumpyGregry]

I don't see how you can possibly back up such an assumption, although for my part I would imagine the majority of retailers are well aware of it. Bb

Many retailers aren't even aware of the content of the Sale of Goods Act 1979. Or at least act like they aren't aware of it. Particularly bike shops ime.

 

[Drago]

They're aware, they're just banking on the average punter not being aware.

 

[Tin Pot]

Sweet.

Now we can destroy small business once and for all! Mwa ha ha haa!

 

[mickle]

I don't see how you can possibly back up such an assumption, although for my part I would imagine the majority of retailers are well aware of it. Bb

No, you're right, I can't possibly know for sure. But I do work in cycle retail and this us the first that I or any of my colleagues has heard of it. It took the chance biscovery of an article in a new trade mag to bring it to my attention. I can only assume that I'm representative of other professionals in this industry. We're you aware of it? And if so how? Does the government email you with updates on matters which might affect you?

 

[bonsaibilly]

No, I periodically check on consumer rights via eg money supermarket, which?, etc type websites. Would expect responsible retailers to do similar, especially as most legislation has a lead time of several months if not over a year, so there really is plenty of time usually to get informed. Bb

 

[Tin Pot]

No, it's down to business to keep up to date with relevant legislation.

membership to industry orgs can get you notification of major changes without too much effort though.

I wonder how many small businesses realise how much of their turnover is at stake if they lose their customer records...?

 

[bonsaibilly]

No, I periodically check on consumer rights via eg money supermarket, which?, etc type websites. Would expect responsible retailers to do similar, especially as most legislation has a lead time of several months if not over a year, so there really is plenty of time usually to get informed. Bb

The Consumer Rights Act 2015 for instance, had a lead time of slightly over six months. Bb

 

[mickle]

No, I periodically check on consumer rights via eg money supermarket, which?, etc type websites. Would expect responsible retailers to do similar, especially as most legislation has a lead time of several months if not over a year, so there really is plenty of time usually to get informed. Bb

Really? People actually do that?

 

[bonsaibilly]

Really? People actually do that?

Course they do, but even if they didn't, it's just daft of retailers not to keep themselves informed.

 

[mickle]

Oh god.

So anyway.

 

[SpokeyDokey]

Really? People actually do that?

Yes - it's part of running a business properly.

 

[growingvegetables]

I don't see how you can possibly back up such an assumption, although for my part I would imagine the majority of retailers are well aware of it. Bb

Just a fwiw. I've two kids supporting their studies by working in retail - they'd heard nothing. And a family member working full time in retail - ditto. So much for corporate training and standards.

Mind you, that's not a surprise - they're all working with "big boys". Companies (including Halfords) big enough to take the hit and not notice; to use their muscle with suppliers; to "arrange their tax affairs" like the googles and starbucks; etc.

Something tells me this is just the kind of measure that gets slipped through very, very quietly and discreetly --- and just HAMMERS the small guys. But then I'm a cynical old curmudgeon.

 

[Tin Pot]

Good for the consumer though.

I'd suggest changing your supplier agreements toot sweet.