TalkTalk unlimited broadband.

[Shut Up Legs]

What? They survived the '80s? I still can't get over the fact that they created an album named after the band, with a title track named after the band. Narcissists of the world, unite!

 

[Berk on a Bike]

What? They survived the '80s? I still can't get over the fact that they created an album named after the band, with a title track named after the band. Narcissists of the world, unite!

Bad Company and Black Sabbath too...

 

[Berk on a Bike]

Motorhead an' all

 

[slowmotion]

" Living in another world ". I'd say that TalkTalk's technical help people most certainly are.
[media]
View: https://www.youtube.com/watch?v=qAlLQaDXc4I
[/media]

 

[Milkfloat]

I got a text from TT earlier today telling me that they had solved my email problem. They hadn't. When I spoke to them they said it wasn't a problem with their line or their servers. It's a problem with Microsoft's software apparently. One of my PCs runs XP and Outlook Express, the other one Windows 7 and Windows Live Mail. Both machines show the same email problem. For them both to have problems with Microsoft at the same time seems a bit unlikely. I signed up to PlusNet within twenty minutes of putting the phone down. Life's too short.

I think that in this case TT is likely correct in that it is not an issue on their side. Can you use your mobile phone as a hotspot and check your machines out that way, or can you jump on a neighbours wi-fi and test?

 

[Davidc]

I ended up with Talk Talk when they took over Tiscali.

They had the worst customer service and tech support I have ever met - anywhere at any time.

Far worse than BT, made 1970s Gas Boards look brilliant, made 1960s Post Office phone line provision look fast. and that was when they bothered to answer the phone in less than an hour.

My daughter warned me when it happened, as she'd had the same experience some months earlier.

I will never use them again, and if they take over my service again I will immediately change provider in order to get away before anything goes wrong.

I now have phone and unlimited broadband from Plusnet which has been excellent, and has a UK based call centre.

 

[Over The Hill]

I am with Zen. Not cheap but pricing is honest and easy. I get a fibre line in with them and the land line phone. Very good on customer service which is the hard bit. Anyone can plug you in take your cash and forget you. They do not overload their system and have sorted out some issues very well.

 

[slowmotion]

I think that in this case TT is likely correct in that it is not an issue on their side. Can you use your mobile phone as a hotspot and check your machines out that way, or can you jump on a neighbours wi-fi and test?

I took the machine running Windows Live Mail to work. It sends email on my BT business broadband just fine. The settings for my TalkTalk email were set up by TT. That suggests to me that there ain't anything wrong with Windows or WLM. Anyway, I'll be with PlusNet on the 24th on a package that has three times the speed, free UK calls anytime, and costs £5 a month less.

 

[phil_hg_uk]

I took the machine running Windows Live Mail to work. It sends email on my BT business broadband just fine. The settings for my TalkTalk email were set up by TT. That suggests to me that there ain't anything wrong with Windows or WLM. Anyway, I'll be with PlusNet on the 24th on a package that has three times the speed, free UK calls anytime, and costs £5 a month less.

By default TT blame the customers equipment, I have spent hours and hours testing perfectly good kit for customers just because TT told them it was their fault. The favorite TT trick is they want the customer to connect the PC to the router and the router into the TEST socket on the main telephone input, which is fine if you have a laptop but is fun & games if you are using a desktop on the top floor of a 3 storey house

 

[Smokin Joe]

By default TT blame the customers equipment, I have spent hours and hours testing perfectly good kit for customers just because TT told them it was their fault. The favorite TT trick is they want the customer to connect the PC to the router and the router into the TEST socket on the main telephone input, which is fine if you have a laptop but is fun & games if you are using a desktop on the top floor of a 3 storey house

Exactly what they did with me. That's when I moved to PlusNet.

 

[phil_hg_uk]

Exactly what they did with me. That's when I moved to PlusNet.

To be fair they do it to make sure that if they send BT round the fault isnt with the customers equipment because if it is BT will charge them £150+ for wasting their time, but its the way they do it. They expect people with no tech knowledge to be able to dismantle their equipment and cart it about the house with no help at all.

 

[summerdays]

Mr Summerdays is now talking about changing to Talk Talk.... Apparently we would get far better speeds and fractionally cheaper. And we could always change after 18 months. This thread has made me nervous, though I admit we were with talk talk in the past without problems. Last 3 years have been with Plusnet and we haven't really had a problem apart from the day a BT man swapped cables in the junction box and we got someone else's calls for 3 days.... We finally worked out it was two doors up!

 

[T.M.H.N.E.T]

 

[slowmotion]

I very happy for you. I'm glad you're not having any problems. I wish I could be in the same position, but I'm not.

 

[phil_hg_uk]

Mr Summerdays is now talking about changing to Talk Talk.... Apparently we would get far better speeds and fractionally cheaper. And we could always change after 18 months. This thread has made me nervous, though I admit we were with talk talk in the past without problems. Last 3 years have been with Plusnet and we haven't really had a problem apart from the day a BT man swapped cables in the junction box and we got someone else's calls for 3 days.... We finally worked out it was two doors up!

Dont do it