The Nat West Bank Calendar

[threebikesmcginty]

FFS...

 

[ianrauk]

Well we all know that banks don't live in the real world.

 

[Andrew_Culture]

They could have at least promised action by the eleventeenth.

 

[Drago]

There are financial services codes of practice that obligate them to confirm receipt of complaint within so many days. Not sure if there's also a time period by which they must undertake to resolve the matter.

 

[deanE]

Apart from the “31st” mistake, it took them 2 weeks to acknowledge your complaint, yet said that they would get in touch again only 10 days later. An efficient office would send out an acknowledgement within a day of receiving a communication. The complaint would be logged on to a computer system and a standard letter produced. But if it takes 2 weeks to get the complaint on to the system and acknowledge how on earth are they going to be able say anything meaningful 10 days later.

 

[Archie_tect]

...especially without a reference number to find the initial complaint, or a contact person.

 

[accountantpete]

I can see the Bank's point of view though - would you want a nude picture of threebikesmcginty in your calendar?

 

[Archie_tect]

[QUOTE 2172873, member: 259"]I think 3BM blanked them out - the last time he left them in we were able to raid his accounts and spend the dosh on a six-pack of Heineken and a razzle mag.[/quote]
...a six pack??

 

[threebikesmcginty]

Quelle surprise - no fuggin' response, the 31st has come and gone, I'm giving it until the 32nd of December but that's it.

 

[biggs682]

and that is why i bank with nat west...... doh

 

[Archie_tect]

I think Mort sent it as a joke...

 

[BluesDave]

Well I opened my new business account with them a few weeks ago. First of all I had to phone them to get my account number even though they said they would call me with it. Then they locked me out of my personal internet banking when I tried to log on. Then I had to register for business internet banking which didn't work so i had to phone them again to get yet more access numbers. Then the cheque book and paying in book arrive with my company name spelt wrong despite my surname which is the same as the first part of my company name being spelt correctly just above it. Then I order a new chequebook and paying in book the latter of which has not arrived. When I phone its an 0845 premium rate number which takes 30 button presses to get through to an idiot who claims not to be able to do anyting without a password that's never been set up. So its on hold at my expense whilst the buck is passed from one mindless drone to another before finally getting through to the person you needed to speak to in the f*****g first place.
Then I find out they're business arm is being sold to RBS who thought sinking a whole load of money into the American sub prime market was a good idea. If I'd wanted an account with them I'd have opened one, Duh.
Phew I feels better now but can anybody recommend me a bank to switch my business account to in the New Year apart from any of the above or Lloyds TSB or HSBC or Barclays.

 

[Archie_tect]

Stick with them Dave. I've been with NatWest for 17 years, they've been great but... you need to ask them for your personal NatWest business bank manager- they sort it all out and you get a direct STD phone and mobile contact number in to your nearest Business Branch with specific support staff who get to know you and your business so they can help with any problems... sometimes glitches happen, that's inevitable but I've never had a problem that they haven't been able to sort out quickly for me. [...and no I don't work for them! ]

 

[asterix]

Phew I feels better now but can anybody recommend me a bank to switch my business account to in the New Year apart from any of the above or Lloyds TSB or HSBC or Barclays.

Santander, obviously.*

















* Yes, I am a shareholder. Thanks to whoever it was thought Girobank

( a British public sector financial institution founded in 1968 by the General Post Office. It started life as the National Giro but went through several name changes, becoming National Girobank, then Girobank Plc (latterly trading as Alliance & Leicester Giro), before merging into Alliance & Leicester Commercial Bank (now part of Santander Corporate Banking) in 2003.
The organisation chalked up notable firsts. It was the first bank designed with computerised operations in mind; the first bank in Europe to adopt OCR (optical character recognition) technology;[4] the first UK bank to offer free accounts to individuals; the first bank to offer interest-bearing current accounts,[5] and the first bank in Europe to offer telephone banking, operating several years prior to the start of Midland Bank's First Direct service. It is widely credited for shaking up the UK banking market, forcing competitors to innovate and respond to the needs of the mass market...

....On 17th March 2009, a campaign was launched to bring back Girobank. Backers include some MPs, trade unions and small businesses.[9] If the plans were implemented, 11,500 Post Office branches would offer a full range of banking services.[10]

)

needed to be privatised. No prizes for guessing.

 

[snorri]

Thanks to whoever it was thought Girobank needed to be privatised. No prizes for guessing.

It started off so well, I suppose the only way it could go was down.