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Bollo

Failed Tech Bro
Location
Winch
domd1979 said:
The new timetable has been introduced. Improvements have happened. Admittedly that doesn't stop pendolinos from being horrible and nor does it mean fares are sensible.

I honestly honestly don't want to turn this into one of the p1ssing contests that seem to be raging in Commuting at the mo'.

I'm not arguing about the terms of carriage, which are obscene. I'm just very disappointed that a member of X-country's staff won't or doesn't have the option to exercise a bit of pragmatic customer service and common sense. Was Mr Paul denying anyone a seat? Was he basking in the luxury of a down-filled Virgin armchair? No. He was sat on a padded ledge smelling p1ss and sh1t. Not my idea of fraud.

As for the state of our railways and the recent fare increases (post tails off to incomprehensible grunting.......)
 

gavintc

Guru
Location
Southsea
Have you not been on one either? It's not a 1st class seat.

I travel regularly on long distance trains.

It is in a 1st class carriage, the 1st class badges are on the outside of the doors. If you want to travel 1st class, as I said earlier - buy a ticket. Fairly simple.
 

Bollo

Failed Tech Bro
Location
Winch
gavintc said:
I travel regularly on long distance trains.

It is in a 1st class carriage, the 1st class badges are on the outside of the doors. If you want to travel 1st class, as I said earlier - buy a ticket. Fairly simple.

Chapeau, well done, congratulations. Displeasure at treatment by rail operator not supported by conditions of carriage. You've won the argument, and that's what matters on CC, right? Gold star. Mr Paul must feel pretty small right now.

:smile:
 
Railway bashing threads are just a sport nowadays considering it was the government who f&**** them up all along and that's including the British Rail days.

User3143 said:
WTF is this doing in the commuting section?


Should be in CycleChat Cafe?

Oh yeah I steer well clear of the First Class as even the staff can get done for breaking the rules,which seems fair enough to me.
 

Bollo

Failed Tech Bro
Location
Winch
hackbike 666 said:
Railway bashing threads are just a sport nowadays considering it was the government who f&**** them up all along and that's including the British Rail days.




Should be in CycleChat Cafe?

Oh yeah I steer well clear of the First Class as even the staff can get done for breaking the rules,which seems fair enough to me.

Hackers! Don't take it personally. Despite typing like a drunken idiot I was pretty careful with my words. I can believe the guard who shifted Mr P had a memo ringing in his ears about 'revenue protection for premium accommodation products' or similar weasel words.

I'm lucky enough to have a choice of how I commute and I've chosen the train/cycling over driving for the past fifteen years. Of all the staff I've had dealings with I can only think of three that have pee'd me off, which is pretty good considering I've probably encountered hundreds of SWT employees. The problem isn't the people, its the system. The railways have been treated like crap for the past 40 years with privatisation, more specifically the manner of the privatisation, putting the latest and largest boot in.

The family Bollo would be happy to pay the £500+ a month we spend on train travel if we thought the money was going towards wages that rewarded and motivated employees and fast, reliable and comfortable trains. The problem is that our wedge is paying for train leasing from banks, shareholder profit, franchise costs, repayment of government loans and firefighting neglected infrastructure. So I, like Mr P, have a short fuse when it comes to petty enforcement of regulations that exist to allow train operators to escape any responsibily for the service they provide.
 
Actually it's always been the sport.:sad:

I think it is disappointing really as nothing seems to change with the railways.

Yes it's all about profits unfortunately.

I know I get a better wage but I really did enjoy the railways in the BR days and am deeply regretful that I wasn't born ten years earlier as im not so sure if I can see my last twenty years out.It's going to be difficult.

Also I do realise the passengers do put up with a load of crap.
 

gavintc

Guru
Location
Southsea
I commute daily by train between Edinburgh and Glasgow and reckon that the break up of BR was a 'good' thing. You now have incentivised companies significantly better than the only BR monopoly. I normally travel Scotrail to work, but will occasionally catch either the Virgin or East Coast trains. BR was dreadful.
 

Bollo

Failed Tech Bro
Location
Winch
gavintc said:
I commute daily by train between Edinburgh and Glasgow and reckon that the break up of BR was a 'good' thing. You now have incentivised companies significantly better than the only BR monopoly. I normally travel Scotrail to work, but will occasionally catch either the Virgin or East Coast trains. BR was dreadful.

BR was privatised due to political dogma rather than to better serve the customer. If you look across Europe you'll find a mix of ownership models for rail systems, but nearly all are state owned or the state is a key stakeholder. They all manage to be cheaper and more efficient than our system.

I said before its the manner of privatisation that has made life particularly difficult. BR was split up into a myriad of franchises and companies to make it difficult for future government to re-nationalise it. Short term franchises make it difficult for rail companies to get a return on investment without hiking fares. This also means that the companies lease trains instead of owning them and of course, the banks that actually own the trains need to turn a profit for their shareholders as well. More overhead that the passengers have to pay for. The companies own the 'franchise' but not the tracks that they run on, making coordinated management of the network almost impossible, reducing efficiency and therefore increasing costs even more.

As for the monopoly, it is still a monopoly, or more strictly a cartel. Mrs Dr Bollo travels from Winchester to Oxford and back each day. She can travel by.........X Country Trains. No choice. No options. For her and most other commuters, her ticket is a distress purchase, meaning that she has to pay whatever price X Country decide, up to the point where working no longer becomes economically viable. Train companies are only limited in what they can charge by government regulation, which they'd happily see the back of as their primary responsibility is to their shareholders, not the passengers. Some franchises, like Scotrail and SWT have profitable routes that allow them to run a reasonable service, but still with some of the most expensive per-mile fares in the world in order to pay the shareholder. Others, like X Country, have less profitable routes, so have to reduce services, reduce rolling stock and staffing costs and increase fares to pay their shareholders. Shareholders first, customers second.

Finally, most other European countries recognise that a rail system is a vital component of their infrastructure. A good rail network will support an economy by providing a mobile workforce, efficient mass freight movement and reduced road congestion. A rail network doesn't have to be profitable directly to justify its existence. What does matter is that it's run cost-effectively, something that neither BR or the current system does particularly well.

My fingers are tired!:sad:
 
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