"Water damage" claims (re: mobile phones)

[PBancroft]

have a go at this.
i was ripped-off for £300, i got my kids to video me riding up and down outside there shop, sent it to the head office pointing out they had £300 worth of advertising, they phoned me! to sort out the problem.
some thing they could not do in the previous 3 months, 15 phone calls and 12 e-mails, amazing what video can do.

Carphone Warehouse annoy me greatly. A non-techie colleague wanted to be able to access her emails remotely, and so went to Carphone Warehouse to get an Activesync compatible phone. She went in explicitly saying that's what she needed, and didn't know or care about anything else. They sold her a Blackberry. For security reasons we can't allow our data to be stored on servers in other countries, and we don't have a BES - Blackberrys aren't Activesync compatible so this was next to useless.

Once she realised the problem, she went back and explained she needed Activesync. They sold her a series 40 phone, which doesn't support Activesync natively. When she raised the issue with them, they told her WE could install S60 for her, but it would invalidate her warranty. Quite rightly she went back for a third time, and was sold a series 60 phone which we could install activesync on for her.

Finally we got her up and running, only to find that they had given her a reconditioned phone (fair enough, it happens) but hadn't hard reset it, and so it was still configured to try to connect to the net on Vodafone when she was on T-Mobile.

Not impressed. Steer well clear.

 

[thomas]

Carphone Warehouse annoy me greatly. A non-techie colleague wanted to be able to access her emails remotely, and so went to Carphone Warehouse to get an Activesync compatible phone. She went in explicitly saying that's what she needed, and didn't know or care about anything else. They sold her a Blackberry. For security reasons we can't allow our data to be stored on servers in other countries, and we don't have a BES - Blackberrys aren't Activesync compatible so this was next to useless.

Once she realised the problem, she went back and explained she needed Activesync. They sold her a series 40 phone, which doesn't support Activesync natively. When she raised the issue with them, they told her WE could install S60 for her, but it would invalidate her warranty. Quite rightly she went back for a third time, and was sold a series 60 phone which we could install activesync on for her.

Finally we got her up and running, only to find that they had given her a reconditioned phone (fair enough, it happens) but hadn't hard reset it, and so it was still configured to try to connect to the net on Vodafone when she was on T-Mobile.

Not impressed. Steer well clear.

I dunno, I've never had these problems with carphone warehouse. I think for the most part it depends on which shop, but most of these companies probably fall down in the same areas.

I doubt this issue I am facing is unique to t-mobile. I am sure I would have received the same reaction by any mobile phone supplier.

 

[classic33]

Orange have it at as part of the contract that the phone is your responsability and does not form part of the contract. Similar wording used on their PAYG phones.

Contact the manufacturer & ask what the expected lifespan of that particular is. I'd need to check this bit, but I think the sale of goods act covers you for the expected lifetime(as given by the manufacturer) of the handset.
http://whatconsumer.co.uk/how-long-should-it-last/

For me, handsets now are too fragile, almost as though your expected to break them.

 

[thomas]

Orange have it at as part of the contract that the phone is your responsability and does not form part of the contract. Similar wording used on their PAYG phones.

Contact the manufacturer & ask what the expected lifespan of that particular is. I'd need to check this bit, but I think the sale of goods act covers you for the expected lifetime(as given by the manufacturer) of the handset.
http://whatconsumer....should-it-last/

For me, handsets now are too fragile, almost as though your expected to break them.

The t-mobile people were claiming something similar, however, it's really complete rubbish. No one signs up to a contract for the minutes and texts, it's because we want that and the snazzy phone. Otherwise I'd of stayed on my cheaper 30 day sim. When I phoned up to order I ordered the phone with a package, not just a package so I think legally they could probably be told to stick it with that defence. I dunno - I like to think that that should be the case